Avis (477)
Affiner
-
Par note
The absolute best customer service! They answered every single one of my questions and did it very quickly. Very customizable app that can do anything you need. I 100% recommend using them.
Wow, thank you for the praise! Our entire team is thrilled to hear that your experience with Intuitive Shipping has been such a positive one so far. Please be sure to reach out to us if you have any questions or get stuck on something.
Best regards,
Ron Anderson
Customer Experience Manager
I was very happy to find the Intuitive Shipping app as our shipping costs were very different between different products and countries. I booked a demo for installation and Michael went through the whole app with me and helped installing it. After running some tests and adjusting some small things myself it worked perfectly! Very happy that we are now working with the correct shipping rates on our website! Thanks again Michael!
We are also very happy that you found Intuitive Shipping! It's great to hear you took advantage of our free onboarding session and that you got the help you needed to get set up and running. Michael and the rest of our team are here for you if you have any questions or if you get stuck on something. Please don't hesitate to contact us.
Best regards,
Ron Anderson
Customer Experience Manager
The most incredible customer support from information, support and using the final product. We are so pleased we have changed to Intuitive Shipping. Please don't ever change your level of customer service. It is beyond 5 stars!
Wow, thank you for this amazing review! We're pleased you changed to Intuitive Shipping, too! We challenge ourselves to provide the best possible support because we want you to succeed, and we want you to feel confident using Intuitive Shipping. If you have any questions or concerns in the future, we're happy to help!
Best regards,
Ron Anderson
Customer Experience Manager
This will make is so easy and i must say it is easy to use and understand great hope to see this work on POS
Thank you so much for taking time to share this! If we can assist you or answer any questions you might have, please reach out to our support team. We're here to help!
When using Intuitive Shipping with Shopify POS, if you're using POS Lite, it doesn't support shipping options, so it won't interact with our system. If you're using POS Pro, orders that require shipping will pull shipping rates from our system as they do for online checkout.
Best regards,
Ron Anderson
Customer Experience Manager
Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I switched to "shipping and delivery shipzip" and it works great with amazing customer service.
I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping.
I reviewed the support history on your account, and our team responded to all inquiries promptly. I can see we also followed up to verify the issue was resolved or if you had any additional questions or concerns, which unfortunately, you never replied to. We would have appreciated the opportunity to assist you further, though we can only assist when we know we are needed.
We used to offer call-in support but switched to call bookings a few years ago. The high volume of merchants we onboard lead to sometimes hour-long hold times that weren’t respectful of our clients’ busy schedules. Call bookings ensure a reserved time slot is available for our clients and gives our team a chance to review their requirements ahead of time to ensure the most efficient use of time. I notice you utilized this service and I would appreciate feedback on how it could have worked better for you.
Regarding bugs in the app, my understanding of the issues you were experiencing is that they were due to the configuration instructions not being implemented as per our guidance. Intuitive Shipping is an extraordinarily powerful app that processes millions of shipping calculations a day and is trusted by some of the world’s largest retail brands. We do take any claim of there being a bug in the app seriously, so if I’m incorrect in my understanding of the circumstances after reviewing your ticket history, please let me know.
Again, I apologize that you did not enjoy your experience with Intuitive Shipping.
Warm regards,
Sharon Green
CEO / Co-founder
great service! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you very much for this very brief and very enthusiastic review! Our team is always here to continue providing the great service you have come to know and expect, so please don't hesitate to reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
I signed up because Paul is brilliant and the only reason I will keep paying for this app. Excellent app and reliable support.
Thank you for sharing this! We're glad your experience with Intuitive Shipping has been such a positive one. If you have any questions, please don't hesitate to reach out to us.
We think Paul is pretty amazing, too!
Best regards,
Ron Anderson
Customer Experience Manager
Customer support has responded to me within an hour each time I've asked a question. Their app documentation is also really good.
I was able to build the exact shipping scenarios for my carrier accounts through Intuitive's interface AND test all of it for free on my own schedule with their amazing test mode feature.
If you want to collect exact shipping charges for all of your shipping zones and create specific rules for users based on tags as well this app will get it done.
I use this app to manage different vendors and specific shipping requirements for each of them. Honestly, this app made it a breeze! The customer service is stellar! Even if you think it's complicated they made it seem like it was pretty standard and out-the-box. Would definitely recommend it!
Thank you for the recommendation! We appreciate the kinds words about Intuitive Shipping and our support team. We're here to help if you have any questions or concerns.
Best regards,
Ron Anderson
Customer Experience Manager
I just installed this and so far so good. I will say this has been the easiest app for me to set-up on my own. Shipping is calculating properly and I am thankful for that because shipping has been a pain!
Thanks for taking a few moments to share this. We know that shipping can be complex, and that every store has unique requirements, so it's great to hear this feedback about our ease-of-use. If you do run into any challenges, or if you have questions about Intuitive Shipping, please don't hesitate to reach out to our support team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager