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Tried this app a couple of years ago. Ran into an issue. Decided to try it again. Happy to see the app has been updated since I tried it last. It is now fantastic. Did an onboarding Zoom session to get the app set up. There are a lot of pieces to make it work properly – so I was grateful for the help. I like that it's pulling the rates directly from our Shipstation account. Lots to like about this app.
***Update***
Hey Rick,
I'm not sure why you decided to update your review instead of taking us up on 3 different offers to work with you to review your configuration. We are more than happy to work with you to get things working properly. As noted in the email I sent, I offered to have our Success Lead review your configuration to ensure it will work as expected.
Our team has been available to assist you, and are still happy to assist you if you would please respond to our emails or let us know a time that works with your schedule to get on a call.
Unfortunately, we cannot help you if you are unwilling to work with us.
Warm regards,
Sharon
____________________________________________________________________________________
Hey Rick,
I'm sorry to hear that you weren't getting your desired result with Intuitive Shipping.
It appears you may have missed Michael's reply yesterday morning (8:27 am EST). After you approved collaborator access, our team noticed that you still have free shipping over $350 set up within your Shopify shipping settings. Since Intuitive Shipping cannot override Shopify's rates, you have to manually remove them. If you did get his reply and things still weren't working as expected after removing Shopify rates, our team would have been happy to help you further.
If you are open to it, please reach out to support@intuitiveshipping.com with some times that you are available today so our team can get on a call to troubleshoot your setup with you. You can also book a call following this link bit.ly/3iBdaQm
I trust that a call will be a better support option for you since you will be able to provide immediate feedback directly to our team to fully resolve your concerns.
Warm regards,
Sharon Reeds
Co-founder/CEO
Michael was a great help in getting the app set up as I needed. Good product with even better support.
The Intuitive team has been the MOST HELPFUL and KIND group of folks I've worked with to set up my website. Setting up shipping functions that work is by far one of the most complicated tasks in developing a new website and they made the process much easier! The app is quite intuitive (ha!) and they have helpful guides, and are always SO helpful when I reach out. I highly recommend! Thank you Intuitive folks!
Wow, thank you so much for the high praise! We are very happy that your experience with Intuitive Shipping has been an exceptional one, and that you're getting the most out of the app, our support team and our self-serve guides. Please let us know if we can help you further should the need arise. Thank you for the enthusiastic recommendation!
Best regards,
Ron Anderson
Customer Experience Manager
very bad support system its been more then 1 week asked for support but they are not responding at any query.completely shiity product
Hey Tanvir,
Thank you for your feedback. We take customer experience very seriously, so I made sure to do a deep dive into our tickets to ensure we didn't drop the ball. We have a few support tickets from you, all of which have been resolved with the last request being on May 7th.
In the last ticket, I can see that Sam from our partner app, Store Pickup + Delivery, answered your question but didn't receive a reply from you. He did follow up another two times before closing the ticket, so now I am worried your email may be the culprit: please reach out to support@intuitiveshipping.com from a personal email such as a Gmail account - I am really hoping we can get in touch to make sure you have an experience like the 64 who wrote in before you.
I reached out already to the email you've been submitting tickets with. Let me know a time today or tomorrow where we can jump on a call.
Cheers,
Joel
This app does everything we need shipping wise and has been very well thought out. And the customer service has been incredible. Would highly recommend.
Intuitiva (hace honor a su nombre) y funcional. Tiene algunas limitaciones que esperamos que puedan solucionar en el más corto plazo; sin embargo, para nosotros es la herramienta más completa en el tema de shipping de todas las que hemos probado en Shopify.
Difficult to get going but once up and running you're set! 10/10 service from Michael Janes, without his help I would not have been able to set my store up for delivery. Recommendation to the support team is to have more how-to-videos. Note: If you want to offer pick and delivery you need their sister app which is an added expense.
Thanks so much for taking the time to leave a review! We greatly appreciate it, and so do users looking for the ideal shipping solution for their store.
I wanted to clarify that Intuitive Shipping offers store pickup and local delivery options within the app (postcode zones, distance-based calcs, etc.) and that Zapiet’s Store Pickup + Delivery is only needed if you require a calendar-style delivery date and time selector in tandem with the robust control Intuitive Shipping offers.
I’m glad you mentioned more tutorial videos. These are currently in development, so, in the meantime, we offer one-on-one onboarding calls so that users can learn precisely how to configure Intuitive Shipping for their unique requirements. I’m thrilled to hear that you were able to take advantage of this, and Michael was able to guide you through the configuration.
Best regards,
Ron Anderson | Customer Experience Manager
I was really struggling to set different prices for regional UK rates and intuitive has completely solved that. The staff have been extremely helpful and responsive and I would strongly recommend working with them.
I installed the app and the team helped me configure my little semi-complex setup exactly how I wanted it. The app has so many configuration options I'm amazed!
Very helpful having the Livechat to discuss the requirements also.
I've downloaded and uninstalled so many shipping apps before finding the holy grail which fit my exact business needs. My business is conducted locally however it is divided into many districts and suburbs which all have their own delivery time slots provided by local logistics company. Intuitive Shipping has saved me a lot of headaches and more time on my business. PROS: conditions to fit all types of scenarios (locally or internationally), many options within options, AND/OR conditions (not all apps support OR functions), simplistic and easy to navigate UI and MOST IMPORTANTLY, the app operates within the default flows of Shopify. Many other apps have the delivery options conducted at CART page which can ruin the overall flow, theme, and feeling of the purchasing experience - this app follows the default Shopify flow which consumers are used to with no surprises. Their support is also extremely quick, friendly and helpful. Their team quickly solved a problem I was facing within a few hours - it was within their off-hours but responded once they opened. CONS: A bit of a steep learning curve to fully learn its massive capabilities - the FAQ and help guide is sufficient but wished for more YouTube tutorials from their channel for folow-throughs.
Thank you so much for this! We're elated to hear Intuitive Shipping is exactly what you needed to turn the shipping experience on your store into a positive one. We do appreciate your all of feedback, including your comments about learning the software. We will be adding more video tutorials soon. In the meantime, we do offer free onboarding sessions with our support team to provide businesses with advice on the best way to configure the app based on different shipping requirements. These can be scheduled right from the app's Get Started page any time after installing Intuitive Shipping. If you do need any help in the future, our team is here for you!
Best regards,
Ron Anderson
Customer Experience Manager