Omtaler (491)
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Etter vurdering
Great strong product. Does literally anything you need. Their team supports you like no other I have seen. Way better than the Shopify native shipping features.
Thank you! We really appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that Intuitive Shipping is giving you all the tools you need to manage shipping at checkout, and that our team is giving you the support you need. If you need us for anything further, please don't hesitate to reach out to us. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Michael was very helpful - I had an issue with shipping and they stayed in touch until it was all sorted. Great job thankyou.
Thank you for taking time to share this so others can make an informed decision! We appreciate it very much, and we're glad to hear Michael was able to resolve your issue. If you have any other concerns or even just a question about Intuitive Shipping, please don't hesitate to reach out.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive shipping is a great app. Setting everything up is very intuitive and easy to test. Customer support has been stellar and very proactive to make sure everything went smoothly. Would reccomend!
Thank you! We very much appreciate your recommendation. We're happy to hear the Intuitive Shipping setup experience has been such a positive one, and that you're getting any additional help required when it's needed. Our support team is always here to answer any questions you might have, or if you run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
By far the best calculated rates shipping app available on Shopify with world class technical support. Highly recommended. Keep up the good work guys
We very much appreciate the kind words and the praise for our support team! We're glad your experience with Intuitive Shipping has been positive one. Please reach out to us if you have questions or get stuck on anything.
Best regards,
Ron Anderson
Customer Experience Manager
Due to our multiple shipping profile needs, Intuitive Shipping came to the rescue. Their team spent several days with our web developer in helping to get their app up and running perfectly. Now everything is automated with a simple scenario based rule. It took a little bit of getting used to, but now our staff collectively can update products on the fly that triggers the right shipping method every time! Thank you guys! This app is a life saver!
Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.
Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
We used this app to manage our relatively complex shipping rates and conditions. When we needed assistance, the Intuitive Shipping team was always there and so quick to jump on a call and help us find ways to fulfill our needs. Their support team is among the best there is. :)
Our team really appreciates your praise! Thank you for taking time to write about your experiences with Intuitive Shipping. We're here to answer your questions and help you succeed with shipping, so please reach out to us at any time!
Best regards,
Ron Anderson | Customer Experience Manager
The app works exactly as described. Technical support is first class! Between Joel and Paul the setup went as smooth as one can hope for when moving platforms. The app has the great ability of closing off areas based upon postal codes which was key for our company. If your wondering if you can do something in regards to customizing shipping options it is most likely an option in Intuitive Shipping.
**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface.
The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations.
Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.
*Updated*
Thank you for updating your review and for taking some time today to meet with Joel and Mike. We're happy to hear they were able to get things working the way you expect them to.
We do appreciate all of your feedback, including how we can better communicate how changes in our new version impact Legacy users.
Thank you for helping us get better!
Best regards,
Ron Anderson
Customer Experience Manager
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We’re very sorry that you have had this frustrating experience with Intuitive Shipping, and we want to make it right. I know that you have been communicating with Paul, who is working with our dev team to resolve the issue with package dimensions in the new version, and my understanding is that a fix has been rolled out.
With regards to the shipping calculation/boxing issue Mike was helping you with previously, it is unrelated to the migration process and version agnostic. Paul has provided you with more information about this issue, along with an update on the package dims fix.
Our team has worked hard to ensure a smooth migration process for all of our users, and we’re sorry that this wasn’t your experience. We launched the new version of the app more than a year ago and delayed Legacy migration for several months while we built out the process. At the beginning of this year we notified all of our Legacy users that the new version was available and that, effective February 1st, we would be migrating Legacy users to the new version. This notification included a link to detailed information about the new version. We do apologize if this was not effectively communicated to you.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is a great app! It solved our weight-based shipping "up charge" problem. The support was great and the set up was pretty easy.