Intuitive Shipping , 424 vurderinger
Raffiner
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Etter vurdering
This app is amazing. We have set several custom shipping rules for perishable items, free shipping constraints, NOT shipping to PO boxes, etc. The team is amazing. It is easy to go through the documentation, but on top of that - they are available to setup a video call to walk you through how to setup something. White Glove service all the way around. I am so happy I found this app for our shipping!
Thank you so much for sharing this! We're happy to hear Intuitive Shipping is helping you manage your complex shipping calculation needs, and that our help resources (documentation, support team) have been beneficial to you. We're here to help if you have any more questions or run into any concerns with your setup.
Best regards,
Ron Anderson
Customer Experience Manager
I used this app to create flat rate shipping. I also used it to trigger free shipping after 50 items were added to the cart. It even let me trigger free shipping for the entire cart once certain products were added. I had some issues getting some things configured because I'm a noob, but the amazing customer support I received through chat made my life so much easier. They got me up and running in minutes when I figured I could be spending hours looking at this.
I can't believe we didn't get this app earlier! Setting up the scenarios to correctly reflect your desired shipping costs was made so much easier by Paul. He basically hand-held me all the way through until we got it right, his patience was outstanding. Now our store is truly reaping the rewards of this fantastic app and the boss is finally happy. Thanks guys
This app will save you Money! Awesome support! Hands down. Thank you!
I used this app as it allowed the flexibility for us to designate our delivery postcodes as we couldn't shop to the whole of the UK to begin with. The app is fantastically flexible and has been a dream to allow us to target the UK regions we support, and ensure that anyone who orders from us is within our shopping zones. Further to that, the support has been fantastic, polite, and extremely helpful. I can't recommend it enough!
Great app Easy to Use Best Part is the customer Service Any Issues not only do they reply right away but they have a solution and suggestions. To me, this is the most important part of any App Thank you, Intuitive Team
We're so happy to hear your experience with Intuitive Shipping has been such a positive one. Thank you for sharing this! We take immense pride in our ability to help merchants like you feel confident with your setup so you can succeed at shipping. Please reach out to us if you have any further questions or run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
Great concept, and does everything i needed, well sometimes it did. definitely has some bugs and issues. but the biggest problem is the customer service. you cant get in touch with anyone over the phone, by email only and they dont respond quick. i constantly had customers tell me they cant checkout even though they are within the "rules/settings". and there is nobody to give you any help. I switched to "shipping and delivery shipzip" and it works great with amazing customer service.
I’m sorry to hear you didn’t enjoy your experience with Intuitive Shipping.
I reviewed the support history on your account, and our team responded to all inquiries promptly. I can see we also followed up to verify the issue was resolved or if you had any additional questions or concerns, which unfortunately, you never replied to. We would have appreciated the opportunity to assist you further, though we can only assist when we know we are needed.
We used to offer call-in support but switched to call bookings a few years ago. The high volume of merchants we onboard lead to sometimes hour-long hold times that weren’t respectful of our clients’ busy schedules. Call bookings ensure a reserved time slot is available for our clients and gives our team a chance to review their requirements ahead of time to ensure the most efficient use of time. I notice you utilized this service and I would appreciate feedback on how it could have worked better for you.
Regarding bugs in the app, my understanding of the issues you were experiencing is that they were due to the configuration instructions not being implemented as per our guidance. Intuitive Shipping is an extraordinarily powerful app that processes millions of shipping calculations a day and is trusted by some of the world’s largest retail brands. We do take any claim of there being a bug in the app seriously, so if I’m incorrect in my understanding of the circumstances after reviewing your ticket history, please let me know.
Again, I apologize that you did not enjoy your experience with Intuitive Shipping.
Warm regards,
Sharon Green
CEO / Co-founder
Awesome app. Super flexible. Amazing what you can do -- found new money for my store immediately.
I use this app to run our shipping methods, the setup was a breeze given some of the complex issues of creating rules, etc. The support we got was five star, if we had an issue it was resolved within 24 hrs and we can go on working, these guys know their stuff and most of all are patient and understanding. Thanks again "Team Intuitive"
BEST shipping app with the best support. Setting up shipping methods can be complicated, but their team goes above and beyond to help. Paul was able to guide me through exactly what we needed to set up, and has been extremely patient and responsive every time I reach out to him with a question or issue. 100% recommend.