Omtaler (491)
Raffiner
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Etter vurdering
Intuitive is a great app, and like the name suggests, it is highly intuitive. For complex scenarios, you do need some help, but support is always there to help you when you need it. Excellent support team willing to help you resolve any complex setup scenarios that you may have.
It means a lot to us that you took a few moments out of your day to share your experiences with Intuitive Shipping. We're glad you were able to work with our support team to get the help you needed configuring your scenarios. We're here to help if you run into any issues of have other questions about the app at any time!
Best regards,
Ron Anderson
Customer Experience Manager
The app was a great solution for the custom shipping rates issue we ran into. I scheduled a quick 30-minute call to get a run down on the app. Paul did a great job of giving me a tour of the app and all its features, showing me how the app can solve the main issue our store was facing, and answering all my questions even after the call through email chat. Some of the best customer support I've gotten from a Shopify app team yet!
It's really great to hear that you got the most out of your demo appointment with Paul, and that you're happy with the follow-up support. Thank you for taking a few moments out of your day to share this. We really appreciate it, and we look forward to working with you if you need any further assistance!
Best regards,
Ron Anderson
Customer Experience Manager
Best Customer Service Ever! The turnaround time for the setup was lightning quick. We give it a 10 stars review. Thank you so much again.
CandyLipz LLC.
We have some pretty niche shipping settings that Shopify does not allow us to do. Been after an app for years that enables multiple factors in a cart such as weight, number of items and cost, all combined. Was recommended Intuitive Shipping by Shopify support and after a chat with their customer support, it was exactly what I was after. Took a little time to get my head around the set-up as my requirements were quite complex, however the app handled everything and support were there on-hand to answer any questions. Highly recommended.
We're happy to hear that Intuitive Shipping is capably handling your shipping requirements, and that our support team has helped you get through the setup process successfully. We take pride in being able to handle just about any situation you can think of. Thank you for taking the time to share this, helping others with complex shipping needs make an informed decision. We very much appreciate the recommendation!!
Best regards,
Ron Anderson
Customer Experience Manager
Need to do complex shipping rules? No problem! Need to build rules around item properties (such as is this recurring?) No problem! Want to offer only one shipping option but rate shop the best price from different carriers? No problem! And I'm sure I have yet to discover only 1% of what can be done. Great app.
So far, this app has solved a lot of the shipping issues we were encountering. Our biggest issue to date has been filtering and displaying different types of shipping options for the two types of customers we serve - wholesale and retail. Being able to create scenarios based on customer tags, as well as, per product or collection has enabled us to really dial in the different carriers we offer to each customer base as well as provide much more accurate rates. Paul has been nothing but knowledgable, patient, and most importantly, proactive in making sure the app is configured to our needs. We truly appreciate all his efforts and continued support. Thank you, Paul!!!!
This app handles all of our shipping issues, and the customer support has been great. If there is something not quite working, Joel has been right there to find a solution.
If there were 10 stars for this app I would rate them 11. App is extremely flexible and will do almost anything that most businesses will need. Support has been very professional, prompt and extremely helpful.
Just got set up with Intuitive Shipping and the combined shipping works beautifully! Their support team is fantastic, quick to respond, and showed me a better way to calculate shipping. They pretty much led me through the whole process. I recommend them!
Their support system is very good, which is important because the learning curve for me was longer than I had anticipated. But I stuck with it and their shipping app is working perfectly.