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We just installed this app but have been testing it out for a week now. The best part has been the support team! We had Paul Cann and he was the absolute best!!! Answered all my questions prior to installing the app and while i was testing it out.
The app is great so far too.
We're very happy to hear your experience with Intuitive Shipping has been such a positive one, and that you've been getting the help you needed during the important setup and testing stage. Please let us know if you need any further assistance. Paul and our entire support team are here to help if you have any questions or concerns.
Best regards,
Ron Anderson
Customer Experience Manager
Love this app! Searched and tested several shipping apps and this one is the best by far. The support is amazing! Have 4 Shopify stores and each one is getting this app installed.
Thank you for taking a few moments to share this. We really appreciate it! We know you have a choice, and we're glad you were able to do your due diligence to make sure it was the right one. We look forward to working with you on each of your stores.
Best regards,
Ron Anderson
Customer Experience Manager
This app offers truly unique functionality when it comes to shipping rules. Beautify designed all around. Support has been extremely helpful. We are thrilled to work with Intuitive Shipping. Thank you!
Thanks for taking time to write about your experience with Intuitive Shipping so far. It means a lot to our entire team! And, we know it helps other merchants make an informed decision about something as important to their business as shipping. We are thrilled to have you as well, and we look forward to working with you. Reach out to our support team at any time!
Best regards,
Ron Anderson | Customer Experience Manager
Excellent product & fabulous customer service!!
Love it! Love the support! They were so helpful and eager to get me started. They were exceptionally kind and worked with me with dozens of questions I had for themm
This app works wonderfully and is very simple and, yes you guessed it, intuitive to use. Shipping scenarios for online businesses can get very complicated, so it is so helpful to have a platform that organises it logically. The capabilities of this app seem quite vast.
First of all I want to start by saying that this app does exactly what it promises to do, if you ship items in multiple boxes and need to plan the shipping rates accordingly then this the app for you, with dimensions, etc.
Secondly, they have an unlimited free trial in 'test mode'. You can take as long as you need to set everything up without worrying about your trial expiring - your trial only kicks in once you actually activate everything. I don't think you'll find this anywhere else.
Lastly, the customer support is simply unbelievable. Whenever I had a question setting up the app, within minutes I would get at reply with details. If I had to follow up, once again a reply within minutes. Huge shoutout to both Dylan and Paul!
Wow, thank you for this amazing review! We're so pleased to hear your experience with Intuitive Shipping has been overwhelmingly positive so far and that you're taking advantage of our accurate dimensional shipping features.
Thank you mentioning our unlimited testing mode option. We want to make sure you are fully confident with your decision before going live, and that you don't feel pressured to complete something that has such an immediate impact on your business.
And of course we're thrilled to hear that you're getting the support you need when you need it. Dylan, Paul and the rest of our team are here whenever you have a question about Intuitive Shipping or run into an issue.
Best regards,
Ron Anderson
Customer Experience Manager
I had quite a specific set of shipping rules I wanted to setup.
I needed to handle domestic retail, international and wholesale customers all differently based off different weights, customer tags etc.
I shopped around for several different shipping apps, but none could do what I needed.
Several google searches looking for a solution I came across a blog mentioning Intuitive shipping.
Downloaded it and its shipping rules allowed me to set it up all myself. Due to the complexity of the rules I needed, my setup didn't work as expected. I reached out to Joel at support and he spent over an hour on skype with me going through it all and help me set it up and test everything.
Support was amazing and the app worked perfectly with my complex set of rules, Super happy with it and can't recommend this app enough. Its a powerful tool with a lot of flexibility with complex shipping scenarios.
Intuitive Shipping gave us the ability to easily set up shipping scenarios for the variety of items and combinations of items on our site. Support is quick and thorough. Joel is great! We looked at several apps before deciding on Intuitive. Great value. Extremely happy with this app!
It's no surprise to me that this app only has 5-star reviews. This app increases our revenue by offering our customers accurate shipping quotes and ensures that the right products ship in the right packaging. Their customer service is exceptional and anyone who ships products in different package sizes needs this app.
Cam