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Shipping is super frustrating, especially with the limited built in Shopify system. Intuitive helped set things up on a whole new level domestically & international. They basically set everything up the way I wanted and have responded lightning fast to numerous issues that have come up. I definitely recommend giving them a try for your Shopify shipping needs.
Thank you so much for the recommendation! We agree, shipping can be frustrating, and it's great to hear that Intuitive Shipping is helping you overcome those frustrations. Our team is always here to make sure your configuration is set up and functioning as expected, so please don't be a stranger! Reach out whenever you have a question or concern. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Easily the best shipping app on Shopify. It gives us a much more granular control over our complex shipping programs. Not only is the app capable of so much, but their support is top-tier. They have a very fleshed-out knowledge base, and an even better team in customer service that responds quickly
Thank you for taking a few moments to share this and help others make an informed decision. It's great to hear that your experience with Intuitive Shipping has been so ovewhelmingly positive and that you're getting all the help you need from our help center and support team. Please reach out to us again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years.
We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested.
The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate.
Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up.
We very much appreciate you taking some time to share this with others. We know you have a choice. We're very happy that you chose Intuitive Shipping 4 years ago and have continued to work with us and take advantage of carrier rates features like SmartBoxing. Our support team is always here to lend a hand should you run into any concerns or just have a simple question, so please reach out again when the need arises!
Best regards,
Ron Anderson
Customer Experience Manager
This app is by far the best I've ever used. When I didn't understand the set up - they walked me through every step. When I needed to make changes over a year later, they again responded almost immediately with the solution. The best part, is that they didn't have to "fix" anything - it was just pointing me to the answer, or clarifying things. Can't recommend this any higher - Simply the Best Shipping solution I've used.
Wow, thank you for the recommendation! We know you have a choice and we're very happy you chose Intuitive Shipping.
We appreciate your feedback, especially your comments on returning to the system after an extended period. One of the benefits of Intuitive Shipping is that you can set it and forget it. But we know shipping needs can change and evolve over time. When that happens, our team's priority is to make sure you feel confident and comfortable making changes that maintain or enhance, not disrupt, your business. It's great to hear that that's been your experience. Please don't hesitate to reach out again if you need to make further changes, or even if you just have a simple question.
Best regards,
Ron Anderson
Customer Experience Manager
Amazing app, incredible customer service
Thank you for taking a few moments to share this! We appreciate your feedback and we hope that you'll reach out to our support team again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
After 4 years on Shopify, IntuitiveShipping ensures over and over again the best customer service. The new App has intuitive UI and provides an outstanding UX experience.
Thank you! It's amazing to hear that your experience with Intuitive Shipping continues to be such a positive one. We hope we can continue to contribute to your shipping success for many years to come!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is an amazing tool for any SMB that wants to improve how they ship. More importantly, their support team (shout-out to Paul) is amazing and able to resolve any issues quickly.
Thank you! We appreciate you taking some time to share this with others, and we very much appreciate the kind words about our support team. Paul and our entire team are here to help again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Not only does this app get 5 stars, but the customer support gets 5 stars too. If we could give more stars, we would!! The team at Intuitive is always willing to go the extra mile to assist in getting the app working to its fullest potential.
Wow, that's amazing, thank you!!! We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive, and we look forward to helping you again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We migrated to using Intuitive Shipping after years of struggling with native Shopify shipping settings. This has really given us a lot more control over what and when we charge customers. The set up was a considerable effort due migrating multiple stores at the same time and due to the fact we ship to almost all countries from each store so had a lot of zones and prices to configure. However it was well worth the effort as we have significantly greater control now without the need to leverage developer support anytime we want to make a rule change. I have high hopes for how we will continue to get more from the tool in the future. Migrating to volumetric weights has been a long term aim and this app makes that possible! The Support offered from the Intuitive Shipping team has been first class and have always been very responsive.
Thank you!!! We very much appreciate you taking time to share your experiences with others. It's great to hear that those experiences have been overwhelmingly positive. We know you have a choice and we're so glad that you chose Intuitive Shipping to help you manage the complexity with your shipping requirements at checkout. Mike and the rest of our team are here to help whenever you have a question or if you come across a concern with Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Working with Intuitive Shipping has been great, they go above and beyond to make sure you are satisfied. One of the best Shopify apps I have dealt with. Thanks
Thank you! It's great to hear that your experience with Intuitive Shipping has been so overwhelmingly positive. Please don't hesitate to reach out to us again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager