Omtaler (491)
Raffiner
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Etter vurdering
We've been using this app for months, and it does deliver. And whenever we run into something trying to improve the user-experience, i.e. adding new scenarios, etc. the tech team is quick to respond and super helpful. Kudos!
Amazing! Thank you for taking time to share this. We're glad to hear Intuitive Shipping is having such a positive impact and that you're getting the help you need when it's needed. We know Intuitive Shipping can do a lot, so our team is always here to walk you through setup changes and technical issues if they come up. Please reach out again when you need us!
Best regards,
Ron Anderson
Customer Experience Manager
We have very complicated Multi-location shipping needs. We haven't needed much assistance since our initial onboarding, but updates to Shopify made things challenging for us. Mike in support was very patient and solved all our issues and then some. I would highly recommend this app if your shipping needs tend to be complicated.
Thank you so much for your recommendation! We're happy to hear that Intuitive Shipping has been helping to manage the complexity of your shipping rates so effectively, and it's great to hear that Mike was able to provide you with exceptional support when needed. If you run into any issues in the future, or just have a simple question, Mike and our entire support team are here to help.
Best regards,
Ron Anderson
Customer Experience Manager
After working with Intuitive Shipping for a few years, I can say that it is the most flexible, most capable shipping cost calculation app currently available. Once everything is set up correctly, the calculations work very reliably.
As with everything in life, there are some areas that could still be improved. For example, ZIP code brackets for various US states would be helpful for the initial set up. These must currently all be defined by hand, which can be tedious. The rule definition itself can also be complicated but Intuitive Shipping's support is top notch so figuring things out still works reasonably quickly. It would also be helpful to be able to sync or copy shipping rules across different shops. This is currently not possible and makes setting up more than one shop labor intensive. Last but not least, the plugin is pricey.
Thank you for taking time to leave this thoughtful review, and for helping others make an informed decision. It's great to hear that Intuitive Shipping is capably handling the complexity with your shipping requirements.
Thank you for your feedback! Your recommendation for improving our Sub-zone feature has been passed to our Dev team for consideration in future updates.
We know that Intuitive Shipping can do a lot. With over 40 condition types and a ton of customization power, our system can handle pretty much any situation you can throw at it. Our team is always here to walk you through the setup - by email or in real time during free one-on-one sessions. It's great to hear that you've been getting the support you need when it's needed.
We understand that setting up and managing settings across multiple stores can be challenging. Currently, syncing and copying settings from one store to another isn't feasible due to technical limitations. Each Shopify store is assigned a unique Shop ID, and each Shop ID is required to be connected to Intuitive Shipping separately. Our team is always exploring new ideas and working with Shopify to improve the overall experience. If this capability becomes available in the future, our team will reach out.
We know you have a choice, and we're very happy that you chose us! Pricing plans reflect our current costs, enabling us to continue providing leading-edge technology with greater control, flexibility and customization, as well as the level of support our customers have come to expect.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has an incredible amount of functionality, which means it's a powerful tool and suitable for all business types, but it also means it can be a bit overwhelming to navigate if you're not savvy with shipping apps. I contacted their customer support before using the app to see if they could help navigate this, and they literally took us through step by step to get shipping configured for 68 stores, and were even able to jump in and configure most things for us.
They took all the stress out of getting shipping sorted for us, which made launching our website infinitely easier.
The customer service can not be faulted, they were patient and friendly and very very responsive. They're quick to resolve any technical issues, and they are helpful with troubleshooting configuration issues as well.
Highly recommend!
We very much appreciate the recommendation and high praise - thank you! It's great to hear that our team was so helpful with all of your setups and that it gave you the confidence to get up and running.
We appreciate your feedback on Intuitive Shipping. Our system can handle just about any situation you can throw at it, and we know there can be challenges learning a new system. That's why our team is so committed to walking you through any questions or concerns that come up. Please don't hesitate to reach out to us again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We’ve been using Intuitive Shipping for good while after switching from Smart Boxing. Intuitive shipping is user friendly & we can’t see enough thanks to the team for their reliable support over the years. They are quick to respond to questions and provide solutions that are very effective. Thank you gentlemen for the convenience of early morning calls and for supporting our business as we evolve.
Fr - Old to New Furniture & Decor
Thank you for sharing this! We're happy to hear that Intuitive Shipping has been helping you succeed with shipping and that you've been able to take advantage of our one-on-one appointments whenever you need assistance! Please don't hesitate to reach out again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app with so much to offer. The customer service is also top rate, as sometimes it takes a little guidance to make sure everything is set up and rates are reading correctly at the checkout. Michael was a pleasure to speak to and an absolute star - helping to resolve a recent issue quickly and efficiently via emails and a video call. Thank you!
Amazing! Thank you for taking time to share this so that others can make an informed decision. We're happy to hear that you're getting the most out of Intuitive Shipping, and that our team is providing the help you need when it's needed. It's great to hear you're taking advantage of both our email support and our live, one-on-one support sessions. Michael and the rest of our support team are always here to help should you need us again in the future.
Best regards,
Ron Anderson
Customer Experience Manager
The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability.
What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.
Thank you for taking time to leave this thoughtful review. We appreciate the very kind words about our support team, and it's so great to hear that Intuitive Shipping is capably handling all of the complexity with your shipping setup. If you have any further questions or run into any issues, please reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Really great app. Lots of control and customisation to offer my customers the right shipping method based on their product selection. Have always been impressed with the support when I have questions. Would recommend this app 100%
Thank you for the recommedation! We appreciate you taking a few moments to share this with others. It's great to hear that you're getting the most out of Intuitive Shipping and that our support team is there to help when it's needed. Please feel free to reach out any time you have a question or get stuck on something. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has helped to fulfill a need we had to have multiple different shipping rules/scenarios running at the same time. Additionally, their support team is fantastic to work with and provides quick responses to get our shipping up and running correctly!
We appreciate you taking time to share this so that others with similar requirements can make an informed decision. Thank you for the kind words! If you run into any issues or if you just have a simple question about Intuitive Shipping, please be sure to reach out to us again. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has given us all the functionality we need to calculate and display complex shipping rates that Shopify isn't capable of providing. I've also received great support from their team to get the setup we need in place and ensure it's reliable every time. Intuitive Shipping makes it easy to set up, test, and count on it working smoothly. Super happy here!
Amazing! Thank you for sharing this. We're happy to hear that Intuitive Shipping is effectively managing all of the complexity with your shipping requirements and that you're getting the help you need when it's needed. Please don't hesitate to reach out to our support team again should the need arise in the future. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager