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Outstanding app and outstanding support. The app is really complex, but in a good way. It allows you to do almost any shipping combination you would like (I haven't been able to find something it can't do) the team are really helpful and explain everything clearly as well as have great support documentation for things you can sort out by yourself. I am in no way a developer and I have worked out how to program and use this app by myself. Highly recommend.
Outstanding review! Thank you so much for sharing this and for your recommendation. We know shipping can be complex and we know Intuitive Shipping can do a lot to help you manage that complexity. Our team is always on standby to help when the need arises, and we're glad to hear you're getting help when it is needed. Please don't hesitate to reach out again in the future!
Best regards,
Ron Anderson
Customer Experience Manager
Had a great experience today with Brandon in the Support Team at Intuitive Shipping. I am in a different time zone so I find the online support particularly helpful. Nothing was too much trouble and he really helped me out. Highly recommend Brandon and the whole team at Intuitive Shipping.
We're so happy to hear that your experiences with Intuitive Shipping have been so positive, and that you're getting help when it's needed. Brandon and our entire support team are here to help should something come up in the future, whether it's an issue or just a simple question. Thank you for the recommendation!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive has made it super easy to manage our rates and their customer service is very timely and helpful. Definitely recommend to other merchants.
Thank you for the recommendation and for helping others make an informed decision! It's great to hear that Intuitive Shipping is managing your shipping rates so effectively and helping you succeed with shipping. We're glad to hear you're getting help quickly when it's needed, and we hope you'll reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
We recently had an issue with a delivery charge, Brandon from Intuitive was fantastic, we got a quick reply to our query and a number of supportive emails with loom videos to show us how to resolve our issue. Huge thankyou to Brandon for your support with this, you were very patient and very efficient. The issue has now been resolved much to our relief. Thanks again, Christina at Kenmore Village Florist.
Thank you for sharing this! It's great to hear that Brandon was able to help resolve the issue you were having and that the videos provided were useful. We hope that you'll reach out to us again should the need arise. Brandon and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The Intuitive Shipping app is the literally the Swiss Army Knife of shipping apps! If you’re looking for a new shipping app, look no further as this app – for all intents and purposes – does it all and does it well. And, if it doesn’t, as was our case, Intuitive worked with us to develop the functionality to do what we needed it to do. The UI is straightforward, providing clear options and condition selections to create useful and efficient shipping scenarios. Also, the support from Intuitive is unparalleled. We had an issue recently and the support team was both responsive and persistent. They determinedly helped us both identify the issues and provided guidance to resolve the issue quickly and completely. I can’t say enough good things about Intuitive and its support team. From training to support, this is a professionally run team and a great value to solve your shipping app requirements.
Wow, thank you for sharing this! We appreciate the very kind words about Intuitive Shipping and our support team. We're thrilled to hear that your experience with Intuitive Shipping has been so overwhelming positive, and we're glad to hear you're getting the help you need when it's needed. We hope you'll reach out to our team again should the need arise in the future.
Best regards,
Ron Anderson
Customer Experience Manager
The Intuitive customer support team is great, they'll walk you through complicated shipping settings and make sure you get things set up the way you need it.
Great walkthrough videos, 1 on 1 customer support, and quick responses through email.
Paul at Intuitive was especially helpful.
Thank you for taking time to share this so others can make an informed decision. We're happy to hear that you've been getting the help you need when it's been needed, and we hope that you'll reach out again should the need arise. Paul and our entire support team are here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Great App, Great Support, highly recommended.
Thank you! We very much appreciate your recommendation and we hope that you'll reach out to our support team again should you run into any concerns or just have questions about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is great and easy to use, and whenever I've had trouble, because shipping can get complicated, I've always gotten great support from the team there. They go above and beyond answering not just the questions I show up with, but offering ways to optimize for problems I wasn't even aware I had. Highly recommend.
Thank you very much for the recommendation! We appreciate the kind words about Intuitive Shipping and our support team. We love to help and we want to make sure everyething is working optimally, so it's great to hear that our team was able to help with your overall setup as well as the issues you were most concerned with. Please dont hesitate to reach out to us again if needed!
Best regards,
Ron Anderson
Customer Experience Manager
We had difficulty upgrading to the new UPS auth2.0 method, and even though it wasn't a problem caused by Intuitive Shipping, Michael, Chelsey, and Brandon went above and beyond for us. Very good support, we highly recommend Intuitive Shipping!
Amazing! Thank you for the recommendation. We appreciate your kind words about our support team and we're happy to hear you got the help you needed with the UPS OAuth 2.0 upgrade. If anything should come up in the future, please don't hesitate to reach out. Brandon, Chelsey, Michael and our entire support team are happy to help any time!
Best regards,
Ron Anderson
Customer Experience Manager
It's an excellent app, and the customer service is great and fast!
I am very grateful to have found this app.
Thank you for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team and we're happy you found us, too! Please don't hesitate to reach out should you need our help again.
Best regards,
Ron Anderson
Customer Experience Manager