Intuitive Shipping

Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.

We used this app to manage our relatively complex shipping rates and conditions. When we needed assistance, the Intuitive Shipping team was always there and so quick to jump on a call and help us find ways to fulfill our needs. Their support team is among the best there is. :)

The app works exactly as described. Technical support is first class! Between Joel and Paul the setup went as smooth as one can hope for when moving platforms. The app has the great ability of closing off areas based upon postal codes which was key for our company. If your wondering if you can do something in regards to customizing shipping options it is most likely an option in Intuitive Shipping.

Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle.

I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems.

We're really happy working with them.

**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface.

The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations.

Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.

Intuitive Shipping is a great app! It solved our weight-based shipping "up charge" problem. The support was great and the set up was pretty easy.

We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!

This app is WONDERFUL! It saved my shipping. I have many variants that would not work with the Shopify native shipping options and others apps too. Then I found Intuitive Shipping and everything I want to setup was possible. And I to add to it, their customer service is exceptional!!! Paul and his team get back to you right away, very clear and solve and questions you have and are SUPER helpful getting everything setup. Best customer service ever! I am a happy customer and have had no issues what so ever with their app, and shipping is just smooth sailing. Mahalo for creating such a great App! Very Grateful!

Great app and works very well. The support team are very helpful when you need any help with the setting up of conditional shipping and scenarios. They are quick to respond to your emails and always have the answer for you straight away. Top app, very well developed.

I love smart boxing, and the multiple scenarios that I can use. The ability to ship certain products separately, and the blending options. It took about a day of work to enter the products dimensions, but it's worth it. I would love to see the option of optimizing a "free shipping" discount code. That would help a lot. Overall, very happy.