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App works well for us and support is always fast and incredible. Great team.
Thank you! It's great to hear that Intuitive Shipping is working well and that your experiences with us have been so positive. We're happy to hear that you're getting support in a timely fashion when it's needed. If we can help with anything else, please don't hesitate to reach out again. Our team is always here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The app works very well, in spite of some of the other apps and integrations it works with. Michael and Paul, the two members of the Intuitive Support team that I've worked with over the last couple of months to troubleshoot on issues with, have been incredibly helpful. They are always available via email and are always quick to respond. On calls, they are personable and friendly and make solving issues together a genuine pleasure. I'm almost sad that another member of my team is taking over management of the app, because it means I probably won't speak to them again! If you're considering using Intuitive Shipping, know that their support team will take fantastic care of you.
Thank you for these amazing words! We appreciate you taking the time to share this, and we're thrilled to hear that your experience with Intuitive Shipping has been so overwhelmingly positive. We're sorry to hear you won't be working with us directly, but I can assure you that whomever we work with moving forward will get the same level of support that you have come to expect from us. Please let them know that we're here to help for any reason, whether it's an issue or just a simple question.
Best regards,
Ron Anderson
Customer Experience Manager
Great support and I highly recommend the app for complex and simple shipping calculations
Thank you for the recommendation! We appreciate you taking a few moments to share this, and we're happy to hear that your experience with Intuitive Shipping has been so positive. Please don't hesitate to reach out to our team again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive has made it super easy to manage our rates and their customer service is very timely and helpful. Definitely recommend to other merchants.
Thank you for the recommendation and for helping others make an informed decision! It's great to hear that Intuitive Shipping is managing your shipping rates so effectively and helping you succeed with shipping. We're glad to hear you're getting help quickly when it's needed, and we hope you'll reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has worked wonders for us! The app is easy to use for setting up specific shipping zones and specific shipping scenarios to better suit customers at checkout and show the correct shipping rate based on where the customer lives or where their order is being shipped to. Paul and the team has been great support in helping us solve any issues that come along with the app or with any of our shipping scenarios.
We very much appreciate you taking time to share this! It's great to hear that you're getting the most out of our Scenarios and Zones features to ensure accuracy at checkouts. If the need should arise again, please don't hesitate to reach out. Paul and the rest of our support team are here to help whenever it's needed.
Best regards,
Ron Anderson
Customer Experience Manager
Had a great experience today with Brandon in the Support Team at Intuitive Shipping. I am in a different time zone so I find the online support particularly helpful. Nothing was too much trouble and he really helped me out. Highly recommend Brandon and the whole team at Intuitive Shipping.
We're so happy to hear that your experiences with Intuitive Shipping have been so positive, and that you're getting help when it's needed. Brandon and our entire support team are here to help should something come up in the future, whether it's an issue or just a simple question. Thank you for the recommendation!
Best regards,
Ron Anderson
Customer Experience Manager
Great app and great support. Easy to setup and use. Haven't encountered any issues. Support has a very quick turnaround time and very helpful!
Thank you very much for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team. We're always here to help whenever you have a question or run into a concern.
Best regards,
Ron Anderson
Customer Experience Manager
Really appreciate the team working with me to help get everything setup. The help documents were very thorough, so I was able to do a lot on my own, but what I couldn't do, they walked me through on a scheduled meeting and helped me get everything setup.
When I've needed additional support, they've been fast to respond and help me out, and they've had great follow-through while I was busy making sure everything got resolved.
Thanks so much, Guys!
Thank you so much for these kind words! We appreciate you taking a few moments to share some of your experiences with Intuitive Shipping and our support team. It's great to hear that you're taking advantage of our detailed help guides and that, when needed, you're getting quick and helpful responses from our support team. Please don't hesitate to reach out again should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping has really helped our store manage shipping in a way that works perfectly for us. It’s super easy to customize shipping rates and options to fit what we need, and it’s much more flexible than other apps we’ve tried. What stands out the most, though, is the amazing support team. In my 4 years of using Shopify, I’ve never had such quick and helpful service—honestly, their support is better than Shopify’s own. From the onboarding session to answering any questions we had along the way, they’ve been there every step of the way. It’s made setting everything up so much easier and stress-free. If you're looking for a shipping app that gives you control and has a support team that really cares, I highly recommend Intuitive Shipping.
Wow, thank you for the kind words and the recommendation! We appreciate you taking time to share this. It's great to hear that Intuitive Shipping has helped you manage the complexity with your shipping and is giving you the flexibility and control you need. Thank you for the love you've shown for our support team, too! We're so happy that you're getting the help you need when it's needed and that your experience has been stress-free. Please don't hesitate to reach out again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Outstanding app and outstanding support. The app is really complex, but in a good way. It allows you to do almost any shipping combination you would like (I haven't been able to find something it can't do) the team are really helpful and explain everything clearly as well as have great support documentation for things you can sort out by yourself. I am in no way a developer and I have worked out how to program and use this app by myself. Highly recommend.
Outstanding review! Thank you so much for sharing this and for your recommendation. We know shipping can be complex and we know Intuitive Shipping can do a lot to help you manage that complexity. Our team is always on standby to help when the need arises, and we're glad to hear you're getting help when it is needed. Please don't hesitate to reach out again in the future!
Best regards,
Ron Anderson
Customer Experience Manager