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Absolutely the best shipping app for complex shipping scenarios. Michael was excellent with support, always responding quickly and thoroughly to any question. We love the fact that it can handle our specific needs no matter the product combination. Great for stores that need to define their own shipping times to account for processing and those that pass shipping discounts on to customers. Thanks guys!
This app has provided THE solution to our complex shipping requirements. Once configured, the smartboxing algorithm really improved the delivery service options and rates returned for our customers. It integrates well with our UPS carrier negotiated rates. The support team provided excellent customer support as we worked through all of the configuration and testing.
This app is exactly what I was looking for! It's the only app (that I've been able to find - and trust me, I did a BIG search) to address the serious deficits in Shopify's shipping rate calculations for Canadian businesses. Before using Intuitive Shipping, I had only one default shipping box (which was huge to fit my biggest product), which meant that I would be charging clients buying only a wallet, $30-60 for shipping. Of course, that scared away a lot of potential business. When I got Intuitive Shipping, I was able to add dimensions to each product so that it would choose boxes that were better suited to the product that I was shipping - and charge the customer a reasonable shipping amount. My first sale post-installation/set-up of the app, the difference between my actual shipping price and the rate that the customer was charged was only 2 cents! Finally, I want to thank Joel (one of the co-founders) who spent hours with me helping me to set up my shop and my shipping settings via Skype. In summary, I would HIGHLY HIGHLY recommend this app to any Canadian businesses who are looking to improve their shipping rate calculations in their store. Thanks Joel!
Love working with these guys! Very prompt in answering questions and finding solutions for my website issues. My site just went live recently and the rates during testing were accurate. No other app does what Intuitive Shipping can do and for a good price. Looking forward to a long and prosperous relationship with this company. Thanks so much!
This is an amazing app. I tried a few before settling with Intuitive Shipping. The support is beyond fantastic and I've been able to set up several advanced shipping scenarios in my store. 5 stars!
Thank you! We appreciate the love for Intuitive Shipping, and we're glad to hear your experience with our support team has been so overwhelmingly positive. If you have any further questions or run into a concern, know that we are always here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Over the past 3 years of running our online store, we have dealt with many, many different apps. Our experience with Intuitive employee Chelsey Soper was easily the single best experience that we've ever had in terms of communication and execution on troubleshooting problems. The app is awesome and we are very happy customers.
Thank you for taking a few moments to share this! We know you have a choice, and we're glad that your experiences with Intuitive Shipping have been so overwhelmingly positive. We're very fortunate to have Chelsey on our team, and we appreciate the kind words! Please don't hesitate to reach out if you have a simple question or run into an issue.
Best regards,
Ron Anderson
Customer Experience Manager
Market of Home
UPDATE: So the guys prove once again that they are very good what they do and got a terrific customer support. Thanks! Hi! So i have this app for 1 month now, i just started my monthly fee period. It is really helping me out to edit all the shipping rates through my store and able to give all the necessary information to my customers. I had some question regarding the Shipping Scenarios and Combining Shipping Rates and book a video meeting with them (Paul and one of his other colleagues) and they helped me out a lot. Finally i was able to understand the logic behind the shipping methods. So yes i am truly recommend you this app and the supporting team as well. 5 star guys! Thanks
Best regards,
Gabor from Hungary
Gabor, thank you so much for the kind words and the great review! Our support team is not happy unless you are confident in your setup. We're glad you were able to take full advantage of our live, one-on-one support option. If you need any further assistance with your Scenarios and rates, we're here for you.
Best regards,
Ron Anderson | Customer Experience Manager
We used this app to integrate with out wholesale portal and then of course with our normal retail shopping cart as well. We've got different shipping zones including Canada. Along with the great help from their customer service, the app works great!
Thank you for taking a few moments to leave a review! We're glad to hear you were able to get Intuitive Shipping optimized for your shipping requirements, and that our team was able to help you get set up. If you have any questions or need help with anything further, please don't hesitate to reach out to us!
Best regards,
Ron Anderson
Customer Experience Manager
This app is great for managing anything beyond a very basic shipping setup. If your store uses multiple box sizes for shipping, this app will choose the best box size for each order. The interface is very intuitive, and if anything doesn't make sense, Joel provides timely and professional support. Overall, this app is a lifesaver.
Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.
Thank you for this! We appreciate you taking time to share your experiences with Intuitive Shipping, and we're happy they have been overwhelmingly positive. We know that shipping can be complex. Intuitive Shipping can do a lot and we're glad that you're getting the quick help you require when the need arises. If you do run into any issues or have any questions at all, please reach out to our team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager