Intuitive Shipping

The Intuitive customer support team is great, they'll walk you through complicated shipping settings and make sure you get things set up the way you need it.

Great walkthrough videos, 1 on 1 customer support, and quick responses through email.

Paul at Intuitive was especially helpful.

We have chosen to work with Intuitive Shipping on our eCommerce store as we needed to work with actual shipping cost based on product dimensions. Intuitive has made it easy to get up and running. That and their onboarding and support was a pleasure to work with!

It has been a breeze to schedule zoom calls and go over details of our set up. I've done three calls, one was an introductory/demo and two calls to review our set up and ensure all was good for launch. I had a question just the other day over email, and support got back quickly and helped to adjust things.

You can tell a business cares when it puts in this kind of effort. I love the intimate feel of working with their support, I worked with the same person each time and she recalled my business and set up.

Previously I used another rate calculator app that used actual dimensions, that company was good too, however what won me over with Intuitive Shipping (similar price) was the user interface and support. I can import/export information easily. I can customize. And as our shipping needs evolve I can see how their scenario builder will enable us. We also use ShipStation so we appreciate the ease of connecting to that.

So, if you are growing or need something more than what Shopify offers, you really should look at Intuitive.

The Intuitive Shipping app is the literally the Swiss Army Knife of shipping apps! If you’re looking for a new shipping app, look no further as this app – for all intents and purposes – does it all and does it well. And, if it doesn’t, as was our case, Intuitive worked with us to develop the functionality to do what we needed it to do. The UI is straightforward, providing clear options and condition selections to create useful and efficient shipping scenarios. Also, the support from Intuitive is unparalleled. We had an issue recently and the support team was both responsive and persistent. They determinedly helped us both identify the issues and provided guidance to resolve the issue quickly and completely. I can’t say enough good things about Intuitive and its support team. From training to support, this is a professionally run team and a great value to solve your shipping app requirements.

Intuitive Shipping has helped my company tremendously, reduces a ton of manual entry, and helps on the customer facing side as well. Brandon and the Intuitive team are extremely helpful in helping customize the platform to whatever needs you have, and are there to hold your hand in creating solutions to many different scenarios that come up, we love Intuitive!

Great support and I highly recommend the app for complex and simple shipping calculations

We have the pleasure of working with Chelsey and Paul, both of whom have demonstrated exceptional knowledge and support in their roles. They consistently exhibit professionalism and a strong customer-centric approach. Whenever we reached out with a concern, they diligently followed up to ensure the issue was resolved and responded promptly to my emails. Our previous experience with a shipping rate company was lacking in comparison to Intuitive Shipping, and we are extremely satisfied to have made the switch. Money well spent!

We recently had an issue with a delivery charge, Brandon from Intuitive was fantastic, we got a quick reply to our query and a number of supportive emails with loom videos to show us how to resolve our issue. Huge thankyou to Brandon for your support with this, you were very patient and very efficient. The issue has now been resolved much to our relief. Thanks again, Christina at Kenmore Village Florist.

We have a VERY complex shipping system because some items can be packed with others, while other items have no business being anywhere near them. This app allows a us to make shipping possible without losing money because we were just "guessing" at prices. Now we can pinpoint exactly how much it all is.

This app integrates seamlessly with our ShipStation account. The biggest issue is that it doesn't really know which UPS/FedEx accounts are what, so it can be a bit of a guessing game. But the support staff is attentive to your needs and willing to help in anyway they can, short of doing everything for you. Our shipping scenarios are a delicate house a cards, but the staff know how to handle things without damaging all the work I've put into making our shipping scenarios work well.

This app is amazing! Has everything you could ever need for customising and accurately calculating your live rates at checkout. This includes the ability to add dimensions to each product and variable in order to calculate these shipping weights base don volume and weight. I find a lot of other apps are too limiting for our needs and quite often we would lose money on freight because the live rates were not calculated accurately enough. We really noticed with this app we don't lose out on shipping very often as our rates quoted at checkout are pretty accurate to what we are being charged. It is a lifesaver.

As the app is so customisable, it can be a bit mind boggling to use, however, support are always happy to help you work through your requirements to find a solution or a workaround.

Brandon in Support is wonderful. He walked us through a demo and was available to help with testing once we were ready. Any issues received attention right away. Quite happy so far.