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I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!
Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team.
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive Shipping is a great app that provides an easy platform for complex shipping needs. They are always helpful if you need an extra set of eyes to figure out what you want to accomplish. Thanks team.
Pro Team
Pro Cabinet Supply
https://procabinetsupply.com
We're so happy to hear Intuitive Shipping is helping you manage your shipping needs so effectively! We appreciate you taking a few moments to share this to help others make an informed decision. Please don't hesitate to reach out to our team again should the need for assistance arise.
Best regards,
Ron Anderson
Customer Experience Manager
We found the app extremely useful for our not-so-simple set of delivery options. Very good customer service, although I've only had to ask them for help once or two times in over 5 years of using the app. Congratulations! I definitely recommend!
Thank you for the high praise and recommendation! It's great to hear that Intuitive Shipping is helping you manage the complexity with your shipping, and that you're getting the help you require when it is needed. Our team is always here to help if you have any concerns, or even if you just have a question about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager
We have had Intuitive Shipping for a year, but the person in our corporation who was familiar with this integration left the company. I've been trying to catch up ever since. Their support team is GREAT and helped me re-learn how to integrate into our Shopify store. I've spoken to three different people each time and they actually FOLLOW UP with me! RECOMMEND!
We appreciate this recommendation so much! It's great to hear that our team, no matter whom you speak with, is providing you with the support you need to keep Intuitive Shipping running smoothly. Please don't hesitate to contact us for any reason, whether it's a simple question about the app or a complex setup change.
Best regards,
Ron Anderson
Customer Experience Manager
I have to say the customer support on this app is a 10/10. Very responsive and very helpful. What is nice is the app gives us the ability to add a line of text for each shipping option to let the customer know the time frame for delivery.
Thank you for the high praise! It's great to hear you're taking advantage of the custom description feature in Intuitive Shipping. We agree, it's a great way to keep customers informed and set their expectations for shipping. If we can assist with anything else, please don't hesitate to reach out to our support team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The app is great for calculating shipping with live rates. It's a shame that shopify won't share their API but I have started using shipstation to get the live rates without having to estimate. No more shipping headaches. Michael is also an amazing help! Anytime I have a problem Michael gets to the bottom of it and lets me know what I need to do so the problem doesn't repeat itself.
Thank you taking a few moments to share this! We're happy to hear Intuitive Shipping is helping you succeed with shipping and that you're getting the help you require when the need arises. Michael and the rest of our team are here if any questions or concerns come up.
Best regards,
Ron Anderson
Customer Experience Manager
Wonderful App! Very Helpful Support Team. They provide any help with the setting up of scenarios. Quick response to emails and always have the answer for you straight away. Very useful and Highly Recommended!
We're so glad to hear that your experience with Intuitive Shipping has been such a positive one, and that our team is getting you the help you need in a timely fashion. If you have any additional questions or run into any concerns, please don't hesitate to reach out to us again!
Best regards,
Ron Anderson
Customer Experience Manager
This application is really very practical.
For those who want to integrate multiple shipping methods it is an ideal choice. The technical support is Fast and efficient !
Thank you for sharing your experience! We're happy to hear Intuitive Shipping is helping to meet your shipping requirements and that you're getting the support you need. If you have any setup questions in the future or if you run into any issues, please don't hesitate to reach out to us!
Best regards,
Ron Anderson
Customer Experience Manager
This is the best shipping app, period. This is the best support you will ever get, period. Plus they’re in Canada. Shout out to Paul for the best service ever.
We have complex shipping needs. Multi-box, domestic & international, free shipping, oversize items, beyond destination charges, complex variants, markups and discounts and Intuitive handles them all easily. This app is saving us so much time on oversized shipping quotes now. It blows my mind that Shopify is so bad at shipping. Don’t even waste anytime with Shopify shipping, you can’t even add product dimensions! I have no doubt Shopify will buy Intuitive at some point for a lot of money and they deserve it. They have made a great app and company.
It will take you time to setup all your product dimensions if you haven’t yet. Pay for the awesome white glove service to setup all your shipping scenarios fast. Trust me, Paul’s service is worth the price. I asked Paul so many questions that I started to annoy myself. He answered them all and continues to do so whenever we need anything.
Only suggestion for improvement would be to create a warning in the admin that indicates there are products with no dimensions. Mainly an issue for big product catalogs and no fault of Intuitive but we missed a few dimensions on variants and customers couldn’t check out. The app does have backup rates you can setup, but on oversize items you might eat some serious cost before you realize your mistake. Run through the product spreadsheet 5 or 6 times to make sure you didn’t miss anything and make sure to add Intuitive dimensions as part of your new product process before launching new products.
Stop looking, you’ve found the only shipping app you need. Great app, fantastic people, A+ from us!
Thank you for this fantastic and thoughtful review. We are so happy to hear that Intuitive Shipping is handling all of your complex shipping needs effectively. It's amazing to hear that you got the most out of our white glove configuration service and that Paul was able to get you set up and on your way. Paul and the rest of our team are happy to answer any questions you have, so don't be shy!
We appreciate your feedback on our product dimension and packing algorithm features. Our team is always looking for ways to improve Intuitive Shipping and we consider any feature requests and suggestions we receive for future updates. In fact the app is what it is today because of feedback from merchants like you, so if there is anything else you would like to see, let us know!
Best regards,
Ron Anderson
Customer Experience Manager
The customer support is the primary reason for the 5-star rating with the continuous updates and improvements that are being made to the app a close second. It's completely customizable for your shipping program, regardless of complexity. Definitely recommend
Thank you very much for the recommendation! We're glad to hear your experiences with Intuitive Shipping have been so overwhelmingly positive, both with the app and our support team. We're always here to help should the need arise, so please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager