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We have worked with other shipping apps before and never been able to find a single, affordable app that answered all of our shipping needs. Intuitive Shipping is incredibly flexible and enables us to make shipping rules that are as simple or as complex as we need them to be. Besides, their support is superb. Really a terrific product!
App has worked great from the start, and customer support is the best I've ever gotten with a Shopify app. Five stars, absolutely.
We have been using this app for some time now and it has been a real lifesaver. We ship a lot of products that have restrictions and cannot be shipped by air, no problem, we only have to add a tag to the product and it will restrict the shipping choices to the allowed method. We aren't using true cubic shipping but we have set up scenarios where we tag products that are light but bulky so that it calculates the shipping using different package sizes thereby returning a more accurate shipping charge. In short, its very versatile and has allowed us to stop loosing money on bulky items without having to pad weights. I also really like the fact that it is easy to troubleshoot errors because you can see any instance where no rate was returned and see the reason for the error (missing product weight, invalid zip code, etc.) The support has also been very good.
Thank you for sharing this thoughtful and detailed review, and for helping others with similar shipping requirements make an informed decision. We know you have a choice, and we're happy to hear that Intuitive Shipping is giving you everything you need to manage your complex shipping requirements and save you money. Our support team is always here if you need help with anything, so please don't hesitate to reach out.
Best regards,
Ron Anderson
Customer Experience Manager
I love this app! I have tried almost every shipping app in the store... yes, I've probably tried that one and none of them are as reliable and straightforward as Intuitive Shipping. In fact, the only thing better than the app, is the customer service. Joel is extremely helpful, responsive, transparent, and friendly. I wish that he could be my CS rep for all of my apps.
For whatever reason, my company has some of the most complicated shipping rules that have ever existed. I've driven other developers to the edge of crazy, but, to my recollection, Joel was able to accomplish every single one of my tasks with grace. He wasn't stumped for longer than a few seconds and if something couldn't be done the initial way I thought it should be, he helped me find a solution, every time of which, was better than the original.
Do NOT waste your time trying others. Just simply use Intuitive Shipping! I guarantee you will be happy you did.
Intuitive shipping is a great app, it is pretty simple and straightforward. The support is outstanding!
The support was incredible ....The app support and rules was perfect for the shipping rates! I recommend it for every business for sure !
This is an excellent shipping automation app. We had some specific scenarios that we needed to build for our products and packaging and this app handled it easily. Paul from the Intuitive Shipping Team was an excellent help and took care of our hiccups promptly. Very impressed and looking forward to continuing to work with them long term!
Thank you for the kind words! We're thrilled to hear Intuitive Shipping is helping you achieve the shipping setup you need. Our support team is ready to answer any future questions or address any concerns that come up.
Best regards,
Ron Anderson
Customer Experience Manager
Amazing service from Paul. I had a whole bunch of unique requirements for my shipping that no other app could handle. He set everything up in less than a day and saved me weeks of stress and headaches. He was very patient and accommodating with my crazy requests and replied to all my questions super quickly. So happy I found this app. Thanks so much!
Amazing support team! If you need many rules for different shipping rates, Intuitive Shipping is definitely your best choice. Special thanks for the support team!
I cant say I have worked with many app support teams but the people I have dealt with here are all you could want. Knowledgeable, quick to reply, happy to keep helping as you are setting it up and testing. Really top notch, and super friendly.
As for the app, if you are sending overseas and being charged by weight or volume, its an absolute no brainer. This app easily pays for itself after a couple of orders. Once you get your head around it, easy to use and understand. Very happy with the app and the team who support it.
We really appreciate you taking the time to share your experiences with Intuitive Shipping, and we're pleased to hear they have been so positive. Our entire team appreciates the kind words about our app and the level of support you have received when you've needed it. Thank you! We're here to help if you should come across an issue or just have a question about Intuitive Shipping.
Best regards,
Ron Anderson
Customer Experience Manager