优化
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按评分
It's an excellent app, and the customer service is great and fast!
I am very grateful to have found this app.
Thank you for taking a few moments to share this! We appreciate your kind words about Intuitive Shipping and our support team and we're happy you found us, too! Please don't hesitate to reach out should you need our help again.
Best regards,
Ron Anderson
Customer Experience Manager
It's one thing to have an app that does exactly what you want in a straightforward way. It's another for it to do so without downtime or unreliability scares. It's a unicorn if it does both of the above and answers technical support emails quickly and concisely. When you come across an app like Intuitive Shipping, it raises the bar for everyone else. To put it plainly, Intuitive has saved us a lot of time.
Wow, thank you so much for the love and for taking time to share this so that others can make an informed decision about Intuitive Shipping. We take great pride in our technology and the level of support we provide, so it's great to hear that your experience with Intuitive Shipping has been such an overwhelmingly positive one. We know you have a choice and we're very happy you chose us! If you need our assistance again, whether it's an issue or a simple question, we're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
A ton of features and very helpful support. If their app can do it (which is basically everything) they will help you set it up or troubleshoot it.
Thank you for taking a few moments to share this! We appreciate the positive feedback and we're happy to hear that your experience with Intuitive Shipping has been such a positive one. Our team is here to help whenever you need assistance or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Great App, Great Support, highly recommended.
This is a very good app; it satisfied all our needs.
Five stars to app and five stars to the support team too!!
Professional, fast and friendly!
Thank you so much for the kind words about Intuitive Shipping and our support team. It's great to hear that Intuitive Shipping is helping you succeed with shipping. If you have any more questions or have any concerns, please don't hesitate to reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
decent app - that has switched to predatory pricing. when i first signed up this app years ago, i thought it was already expensive enough - having to do an uninstall and reinstall, i discovered that the new pricing structure is positively predatory. it's a sad trend that most app developers seem to be adopting. they all thing that if your running a high order volume store, they can get away with charging you ridiculous fees. well guess what guys, NO... just NO. these devs build up their reviews by charging reasonable fees, then hotswap over to ridiculous fees. it's such a scheme.
What you're experiencing is the result of innovation and rising infrastructure costs, not a scheme. From 2019 to 2023, our pricing remained unchanged. As an Intuitive client during this period, your plan price stayed the same when we adjusted our pricing to reflect increased operational costs; we value loyalty.
The "hotswap" you're referring to implies we changed your pricing while you were an active user, which is not the case. You uninstalled Intuitive Shipping to try another app because it was cheaper, only to realize that low-cost apps often lack features and innovation. This led you to return to Intuitive a few weeks later, recognizing it as a fantastic solution. Unfortunately, you didn't inquire with our team about the possibility of returning to your original pricing. Again, we highly value our customers and are happy to work together for a mutually optimal solution.
Unlike our only real competitor, which costs significantly more, Intuitive includes all features in our pricing plans. Clients pay more for higher order volumes because our costs increase; maintaining the server infrastructure to deliver rates quickly is a costly endeavour.
Thank you for allowing us to publicly explain that we are an ethical app developer offering tremendous value. You can also check our social accounts to see how we value our staff as well, providing work/life balance and a positive working environment, which translates into our high level of customer care.
Regards,
Sharon Green
CEO / Co-founder
Very easy software to use. Best of all their customer service is super friendly and very efficient. I wish all the apps we use would have the same customer service standard!
Thank you! We very much appreciate the kind words about our team, and we're happy to hear your experience with Intuitive Shipping has been such a positive one. If you have any other questions or need help with something, please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive shipping support has always been easy to access, their fast support gives clear, detailed information that makes problem solving a piece of cake.
Thank you for the kind words! We appreciate you taking a few moments to share your experiences with Intuitive Shipping. It's great to hear that you're always getting the help you need when it's needed. If something should come up, please don't hesitate to reach out to us again!
Best regards,
Ron Anderson
Customer Experience Manager
Great personal help with setup and runs trouble free. On the few instances where I have contacted support I have gotten fast, personal responses from them with solutions - not excuses. Our site can process hundreds of orders a week and this app has been rock solid.
It's great to hear that Intuitive Shipping is helping you manage your shipping requirements so effectively and that you're getting the help you need when it's required. Thank you for taking time to share this so others can make an informed decision. Please don't hesitate to reach out again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This is a terrific app that has tackled all our needs! It's a simple tool with the ability to handle complex rules and despite a high learning curve at times, I've found they have good doc guidelines and an even better support team who have been available at short notice to jump on calls or discuss in-depth and promptly via email. It's a no-brainer decision to use this app if you have complex shipping rules!
Thank you for taking a few moments to share this! We're so happy to hear that Intuitive Shipping has helped you manage the complexity with your shipping requirements. We appreciate the feedback about our Help Center and our support team. It's great to hear that you're taking advantage of our live, one-on-one support option. We hope that you'll reach out to us again should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager