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Intuitive Shipping neatly solves all the issues that we had with Shopify shipping. Their support is the most responsive and helpful I've run into in years. This product is all you need to deal with any shipping scenario you can think of.
Our initial need was to be able to offer free shipping to new customers without using a discount code - we wanted the discount code to be reserved for future new customer offers. We've been Happily using this solution for over a year now.
This week:
Our shipping partner that needs specific shipping service codes for different types of shipping (Ground, 2 Day, 1 Day). Shopify's draft order system doesn't allow us to specify specific service codes in conjunction with a custom shipping rate thus requiring an out of band exception to be processed by our shipping partner.
The ideal solution requires the ability to offer 2 different shipping lists depending on whether the order is being made by a customer via the store or by our support team via draft orders.
Intuitive Shipping quickly understood the need and then published a working enhancement in a few days solving the issue. Even better they then helped me implement the solution.
It's doing exactly what we were looking for. Great app! Everything is so made clear and simple ! Thank you :)
So far, so good. Has been able to solve all shipping problems we've encountered so far, and support is fantastic. Tricky to understand at first, but they guided is through set up with a lot of patience.
Had an urgent issue and they were able to pinpoint it immediately. Was super helpful. We have very specific shipping needs so any glitch can be hard to find.
This is the perfect app we've been looking for to solve our shipping problems with different dimensional size of packaging boxes. Joel is really helpful that arranges a skype live support to assist us to setting up everything and making sure our set up is on the right track afterwards. I highly recommend this app.
Intuitive is a great app, and like the name suggests, it is highly intuitive. For complex scenarios, you do need some help, but support is always there to help you when you need it. Excellent support team willing to help you resolve any complex setup scenarios that you may have.
It means a lot to us that you took a few moments out of your day to share your experiences with Intuitive Shipping. We're glad you were able to work with our support team to get the help you needed configuring your scenarios. We're here to help if you run into any issues of have other questions about the app at any time!
Best regards,
Ron Anderson
Customer Experience Manager
The app was a great solution for the custom shipping rates issue we ran into. I scheduled a quick 30-minute call to get a run down on the app. Paul did a great job of giving me a tour of the app and all its features, showing me how the app can solve the main issue our store was facing, and answering all my questions even after the call through email chat. Some of the best customer support I've gotten from a Shopify app team yet!
It's really great to hear that you got the most out of your demo appointment with Paul, and that you're happy with the follow-up support. Thank you for taking a few moments out of your day to share this. We really appreciate it, and we look forward to working with you if you need any further assistance!
Best regards,
Ron Anderson
Customer Experience Manager
Best Customer Service Ever! The turnaround time for the setup was lightning quick. We give it a 10 stars review. Thank you so much again.
CandyLipz LLC.
This app is awesome. The customer service that comes along with it is even better. I highly suggest this app for special shipping scenarios!
Fulfillment is complicated even if you are a small business. Intuitive shipping makes it simple to implement your ideal mix of options that are easy for your customer to understand. To boot the support they goes beyond just their app. They help you get what need working.
I am a VC helping my wife get her store up and running and it is long time since I was a hacker (when I ran part of the database development at Oracle) and I have to say this is a fine piece of engineering. Worth every penny.