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Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!
Thank you for sharing this! We're glad to hear your experience with Intuitive Shipping has been so overwhelmingly positive, and that you're getting the most out of our Configuration Service. Please don't hesitate to reach out for assistance in the future should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
These guys are great. So much more versatile than the native Shopify settings and amazing customer support. Wanted to give Chelsey a bit 5 stars as well - handled my questions perfectly and knew exactly how to get the right support for our shipping needs. Will be using this app for a long time, not only for it's function but for the amazing customer support too. Great job.
Wow, thank you so much for this! We're so happy to hear that Intuitive Shipping is helping you succeed with shipping, and that you're getting the support you need when it's needed. Chelsey and our entire support team are here should you run into any concerns in the future or just have a quick question. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Great app, AWESOME support.
Big thanks to Brandon for being so responsive and for making sure I knew all the settings to make my configuration work!
Wow, thank you for taking a few moments to share this with others. We very much appreciate it. It's great to hear you're getting the help you need when you need it. Brandon and the rest of our support team are always here should you run into any concerns or have a question in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Great app with great support!
Thank you! We're happy to hear that your experience with Intuitive Shipping has been such a positive one. Please feel free to contact our support team should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Superior Support Experience Compared to Shopify
I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes.
In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes.
We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly.
Best regards,
Ron Anderson
Customer Experience Manager
Great app and even better support. Chelsey took my call today and I have neve been more happy with a support representative. She was friendly, knowledgable and went above and beyond to get my problem resolved.
We appreciate you taking a few moments to share this. Thank you! It's great to hear that Chelsey was able to provide you with exceptional support and helped resolve the issue you were having. Please feel free to reach out to us again should you run into any concerns or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Great app, always responsive support.
Thank you! We appreciate your kind words about Intuitive Shipping and our support team. Please feel free to reach out to us if you have additional questions or concerns. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The Smartboxing algorithm has been an absolute game-changer for a small business that has been incorporating cubic dimensions into Shipstation manually for years. This will save us hours, days, possibly WEEKS of grunt work. Additionally, customer service and support are top-notch, and Chelsey is an absolute joy to work with.
It's so great to hear that you're getting the most out of Intuitive Shipping and that our Smartboxing packing system has had such a positive impact on your business. We appreciate you sharing this so that others with similar needs can make an informed decision. Thank you for the kind words about our support team! If you run into any concerns or just have a question, please reach out. Chelsey and our entire team are here to help should th need arise.
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.
Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future!
Best regards,
Ron Anderson
Customer Experience Manager