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Great, knowledgeable, responsive support.
Thank you for taking a few moments to share this with others. We appreciate the kind words! Please don't hesitate to reach out to our support team if you should need us again.
Best regards,
Ron Anderson
Customer Experience Manager
Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.
Thank you for this! We appreciate you taking time to share your experiences with Intuitive Shipping, and we're happy they have been overwhelmingly positive. We know that shipping can be complex. Intuitive Shipping can do a lot and we're glad that you're getting the quick help you require when the need arises. If you do run into any issues or have any questions at all, please reach out to our team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
I've been using this app for years, and I'm very happy with its ability to customize various scenarios that cater to different types of products in my shop efficiently! Additionally, the customer service is very helpful and has resolved my problems every time I've contacted them. Highly recommended!
Thank you for the recommendation! It's great to hear that Intuitive Shipping has been helping you manage your customized shipping, and we hope we can continue to help you for many more years. Please don't hesitate to reach out to us again if the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
It's not the easiest app to use, you must have certain knowledge in ecommerce and operation but the support is great and they are always here to help us out and quite quick! We appreciate it, thank you !
Thank you for taking time to share your experience with Intuitive Shipping. We appreciate your honest feedback and your kind words about our support team. Intuitive Shipping can do a lot and we know that shipping in general can be complex. Our team is always here to help you work through any issues you run into or just to answer questions as they come up. Please don't hesitate to reach out to us again!
Best regards,
Ron Anderson
Customer Experience Manager
I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!
Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team.
Best regards,
Ron Anderson
Customer Experience Manager
We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.
We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
The customer support is the primary reason for the 5-star rating with the continuous updates and improvements that are being made to the app a close second. It's completely customizable for your shipping program, regardless of complexity. Definitely recommend
Thank you very much for the recommendation! We're glad to hear your experiences with Intuitive Shipping have been so overwhelmingly positive, both with the app and our support team. We're always here to help should the need arise, so please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.
We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
We recently started using the Intuitive Shipping app to solve a very basic but potentially expensive problem with the way that Shopify was applying shipping charges to our customer checkouts. I was able to schedule a call right away with a Customer Success Manager, Chelsey, who has been incredibly helpful in getting us up to speed and confidently using the App as quickly as possible. With such knowledgeable, friendly, prompt and helpful customer support, we felt 100% confidence in our decision to move from Sandbox mode to a paid plan right away. The App is working extremely well so far and we look forward to seeing how we can continue to make improvements to our business with the help of Intuitive Shipping.
Amazing! Thank you for taking time to share your experiences with Intuitive Shipping so others can make an informed decision. It's great to hear that you were able to take advantage of our free, real-time onboarding service and we're glad to hear that Chelsey was able to provide the help you needed quickly and effectively. Please don't hesitate to reach out to Chelsey or anyone else on our support team should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
5-star company!
We tried a couple of different companies. However, onboarding was a mess.
With Intuitive, you speak to North American employees, who walk you through the process. Highly recommend
Thank you for the recommendation! It's great to hear your experiences with Intuitive Shipping have been so positive. Our support team is always here is you run into any concerns or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager