Intuitive Shipping

I was excited when this app first launched because of its smart boxing algorithm and competitive pricing. At the time, I could even access USPS commercial rates through the app without needing my own USPS account, which was a huge plus.

However, I always struggled with setting manual rate discounts to mimic Shopify Shipping Rates for my customers. Since I'm not a shipping expert or an API, the rates were often inaccurate—sometimes significantly off by more than a few dollars. This either led to losses on my end or overcharging customers, which hurt my business. Applying for my own courier accounts wasn’t a great option either, as I couldn’t secure the same discounts offered by Shopify Shipping or ShipStation.

When Intuitive Shipping introduced ShipStation integration, allowing me to pull live rates using its dimensional weight algorithm, I was thrilled! Unfortunately, I’m now facing an issue with the integration, and neither ShipStation nor Intuitive Shipping seems able to resolve it. Each points to the other as the potential source of the problem, leaving me stuck despite following all troubleshooting steps provided by both.

When I inquired about disabling the app and receiving a pro-rated refund due to the rate issues, I was told that it wasn’t an option and again that I could just connect my personal courier accounts. It feels unfair to expect me to revert to estimating shipping costs manually when one of the main reasons I stuck with Intuitive Shipping was the ShipStation integration. While I understand policies, I believe better support and flexibility should be offered in cases like this.