Intuitive Shipping , 421 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced and customizable shipping solutions, including multi-box, domestic and international, and oversize items. They praise its Smartboxing feature and Scenarios function for their accuracy and versatility. The app's detailed input options for box dimensions, weight, and cost are appreciated for enabling precise shipping calculations. Merchants find the interface user-friendly and the customer support team responsive and helpful. Many report significant improvements in control over shipping charges, leading to time and cost savings. It's particularly recommended for businesses with complex shipping needs.

July 15, 2018

This app is something I've been searching for for years. The ability to have per product shipping fees is a real time saver for a store that often sells bulky/oversized items that require an additional charge. Set up was logical and Joel and Sharon were so incredibly helpful. Highly recommend!

Fatherrabbit
New Zealand
Almost 2 years using the app
March 30, 2019

I can not say enough about Intuitive Shipping. The app works perfect for us and Joel has been great to work with. Very quick and responsive when we needed help setting up the shipping rules, fixing an issue (caused by shopify not Intuitive), and follow up. Would give more stars if I could.

Plus Modern Design
United States
Almost 2 years using the app
January 1, 2023

As a growing company we made the big decision to move over to Shopify, our next step was to choose a shipping app for our growing needs. After doing research Intuitive Shipping always kept on coming up so we to a risk and choose them. I’m hear to say it was one of our best decisions we made as the team at Intuitive Shipping went over and beyond in helping us in creating our shipping scenarios with a breeze. Thank you Intuitive Shipping for being patient with us and understanding our needs.

Strictly European Motors
Canada
Almost 2 years using the app
Intuitive Shipping Inc replied January 4, 2023

Thank you so much for sharing this! We're very happy that you chose Intuitive Shipping, and that your experiences to date have been overwhelmingly positive. We're not happy until you feel confident with your setup. Our team is here to help if you get stuck on something or if you just have a question.

Best regards,

Ron Anderson
Customer Experience Manager

December 4, 2017

This is the PERFECT APP for all your shipping/delivery needs. It saved me countless hours and money. It doesn't seem to have any limits, unlike some much more expensive solutions out there. Customer support goes above and beyond... Joel seems to always be available, and really knows what he's doing - even on a Sunday night! If I could give this app 10 stars, I would.

Raw Market
United States
Almost 2 years using the app
March 10, 2022

I have a small business in rural Canada. Setting up and understanding shipping scenarios on Shopify can be daunting. I don't have a whizz in-house that can figure this stuff out for me. Intuitive Shipping has been amazing. I can talk to a real person- who understands my business, get specific information for my region, and can help me step by step to set it up. For me the "white gloves option" to build it for me saved hours of sleep and worry. It did cost a bit but was worth it to ensure it was done 100% correctly. I would highly recommend. If in doubt, sign up with them.

Kinder Surprises Antiques
Canada
Almost 2 years using the app
Intuitive Shipping Inc replied March 11, 2022

Thank you for taking time out of your day to share your experiences with Intuitive Shipping. This means a lot to our entire team! We're happy you were able to take advantage of our white glove service, and that it's given you the peace of mind we intended. Our white glove specialists won't rest until they've got everything set up just the way you need it. We're here to help you whenever you run into a new challenge, or even if you just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

August 8, 2018

The Best Shipping APP on Shopify by FAR!

American Genrators
United States
Almost 2 years using the app
Edited March 23, 2020

Here are the reasons I think Intuitive Shipping is my top 3 apps that I have seen:
1. Stable, accurate and sophisticated
2. The flexible setting fit most of my needs
3. Fast running speed
4. Written by professional and reliable developers
5. Full detailed help menu
6. It keeps adding valuable features
7. It worth more than the price
6. Prompt and high-quality support

It supports live shipping rate too! So I highly recommend it.

A Lot Mall
Hong Kong SAR
Almost 2 years using the app
April 20, 2023

We have products that may be small but have a lot of weight. I have used a number of different types of shipping calculation apps over the years with very little luck. We have been using the app for over a year now and it has solved about 90% of the issues we have with calculating shipping rates.
It has a very detailed system for entering in the different boxes and envelopes /soft packages use. You can enter the outer and inner dimensions, maximum weight, empty weight, and cost. This help to get a better shipping calculation and you can add the cost of the shipping material to the shipping price.
You can create shipping "Scenarios" for all different types of shipping. We ship out mainly FedEx Ground, but also sometimes FedEx Freight, and on a few small flat items USPS first class mail. We ship to domestics locations and international. We can create "Scenarios" to accommodate our products. Filtering out some products that are only shipped domestically. Also some products to ship out via USPS first class mail or FedEx it they are ordered with other products. The "Smartboxing" also figures out packaging very well. You can also add on handling costs and have the rate rounded up or down.
Our products are not in retail packaging and are shipped out as parts. I would suggest adding an addition product dimensions to accommodate for packing material.
Most of the app is very easy to figure out and to work with. I have had a few little things I have had issue with and the tech support have been very helpful.
This has been one of they easiest and most comprehensive shipping rate calculating apps I have worked with. It has many features and it seems to be well thought out for different types of shipping.

EDCOR Electronics Corporation
United States
Over 1 year using the app
Intuitive Shipping Inc replied April 24, 2023

Thank you for taking the time to write such a thoughtful and detailed review, giving other merchants with similar needs an opportunity to make a well-informed choice. It's great to hear that you're taking advantage of our SmartBoxing™ packing system and our optional cost features. Our Dev team in particular loves the high praise for our feature suite and user interface, and we are happy to hear the support team is providing assistance when the need arises. We're always here in the event something comes up or you just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

March 11, 2021

This app makes ANYHTING we need for shipping charges possible. Friendly support with quick response time and viable answers!

c’est beau1872
United States
Almost 2 years using the app
February 3, 2022

Really good app that helps us with our shipping needs. Plus the technical support is brilliant - very knowledgeable and ultra responsive. Highly recommended.

Tree2mydoor Sales
United Kingdom
Over 1 year using the app
Intuitive Shipping Inc replied February 4, 2022

We're really happy to hear Intuitive Shipping is helping you succeed with shipping. Thanks for taking a few moments to share this! Our support team is always here if you get stuck with anything or have questions.

Best regards,

Ron Anderson
Customer Experience Manager