Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

July 5, 2022

This is the best shipping application for Shopify! We have tested many options which confirmed that Intuitive Shipping is the best!!

MFI Medical
United States
Over 1 year using the app
Intuitive Shipping Inc replied July 6, 2022

Thank you for the kind words! We're so happy to hear Intuitive Shipping is helping you succeed with shipping. Please reach out to us any time you have a question or need assistance.

Best regards,

Ron Anderson
Customer Experience Manager

May 14, 2021

This is the best shipping app on Shopify by far. It can handle any sort of weird scenario we throw at it. We were using Boxify but it would time out with large quantities. The support team (Paul and Michael) are phenomenal. I'm able to get things answered quickly and efficiently. They are probably the best developers I've ever worked with.

Brand King
United States
Over 1 year using the app
December 20, 2018

Great product with really fantastic support! After prototyping with at least 3 different shipping apps, I chose Intuitive Shipping because it had the best combination of simplicity to get started with a ton of flexibility for future growth. As my rules became more complex, I setup a consultation with Joel and he had everything configured to my exact specs in 30 minutes.

Cycleogical
United States
Over 1 year using the app
January 3, 2018

Intuitive Shipping is by far the most well designed and versatile app for customizing shipping options. User friendly yet powerful, this app has saved us countless hours and has provided multiple options not available on other similar apps we've tried. In addition, the support staff is responsive and eager to help.

Amkha Seed
United States
Over 1 year using the app
May 6, 2020

We misconfigured our shipping settings so I had to reach out to customer service for help. Paul not only found the problem quickly, but he also helped us fix it too. I wish all companies had the customer service Intuitive Shipping has! Thanks again!

Card Cavern Trading Cards, LLC
United States
Over 1 year using the app
Edited March 25, 2020

We use multiple apps for our businesses and personal use, and hands down Intuitive Shipping gives the best customer support! Thank you, Thank you!

The Idaho Painter
United States
Over 1 year using the app
March 29, 2022

If everyone had customer service like these guys the world would be a much better place, any issues I have, dealt with swiftly & professionally, I have recommended this app to many shopify users and will continue to do so!

Clickinituk
United Kingdom
About 1 year using the app
Intuitive Shipping Inc replied March 29, 2022

Wow, thank you for that! We take pride in the passion we have for making your experience with Intuitive Shipping both pleasant and fruitful for your business. It's amazing to hear that your experience has been so positive! If we can help with anything, please reach out to our support team. And thank you so much for the recommendations!

Best regards,

Ron Anderson
Customer Experience Manager

April 6, 2020

This product and the support are unreal...Joel and his team have done nothing less during these trying times than offer the greatest customer service I have ever seen. Thank you! Highly recommended!

inchofmetal
United States
About 1 year using the app
February 13, 2020

Best support I've seen anywhere! This is also a very powerful app and gives you full control over every aspect of your shipping procedures. After trying out most of the shipping apps on the shopify store this is by far my favorite.

Kwik-Hang Curtain Rod Brackets
United States
About 1 year using the app
December 11, 2017

This app does everything I need, and does it very well! I have a store with multiple suppliers and use all of their shipping procedures, which are all different to one another. The ability to segment products from certain suppliers, and then segment further within that makes shipping to multiple postcodes and zones a breeze.
The customer support is the best I’ve seen from and Shopify App! Joel is super patient and understand of individual needs and more than happy to help. The biggest part of the store setup that Joel has helped me with is the custom rules, where, if a setting in the app doesn’t exist, and very simple in ordinary mathematical calculation can be added to a “special rule” section of your process, eg; vendor / 1 x weight x $, or something to that effect... this allows specific rules for certain products.
I can’t be more happy with a shipping app, it’s everything I want, and everything I’ll need for all my future suppliers.
If you need flexible strong customisable shipping scenarios made, this is your app. Don’t mess around stressing for the cheapest, there’s a reason this is a paid app, it works and works well!!

Ozzie Trampolines
Australia
About 1 year using the app