Reviews (482)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping needs with its customizable scenarios and accurate rate calculations. The user-friendly interface and powerful scenario builder simplify setting diverse shipping rules, improving checkout conversions and cost efficiency. Seamless integration with platforms like ShipStation enhances its functionality. The support team is praised for being responsive and knowledgeable, providing personalized assistance to ensure smooth operations.

November 12, 2020

Love working with these guys! Very prompt in answering questions and finding solutions for my website issues. My site just went live recently and the rates during testing were accurate. No other app does what Intuitive Shipping can do and for a good price. Looking forward to a long and prosperous relationship with this company. Thanks so much!

Sandee's Memories & Collectibles
United States
About 1 year using the app
Edited November 23, 2021

Market of Home
UPDATE: So the guys prove once again that they are very good what they do and got a terrific customer support. Thanks! Hi! So i have this app for 1 month now, i just started my monthly fee period. It is really helping me out to edit all the shipping rates through my store and able to give all the necessary information to my customers. I had some question regarding the Shipping Scenarios and Combining Shipping Rates and book a video meeting with them (Paul and one of his other colleagues) and they helped me out a lot. Finally i was able to understand the logic behind the shipping methods. So yes i am truly recommend you this app and the supporting team as well. 5 star guys! Thanks
Best regards,
Gabor from Hungary

Market of Home - Ahol otthonra lelsz
Hungary
12 months using the app
Intuitive Shipping Inc replied November 2, 2021

Gabor, thank you so much for the kind words and the great review! Our support team is not happy unless you are confident in your setup. We're glad you were able to take full advantage of our live, one-on-one support option. If you need any further assistance with your Scenarios and rates, we're here for you.

Best regards,
Ron Anderson | Customer Experience Manager

May 3, 2022

We used this app to integrate with out wholesale portal and then of course with our normal retail shopping cart as well. We've got different shipping zones including Canada. Along with the great help from their customer service, the app works great!

The Rope Co
United States
12 months using the app
Intuitive Shipping Inc replied May 4, 2022

Thank you for taking a few moments to leave a review! We're glad to hear you were able to get Intuitive Shipping optimized for your shipping requirements, and that our team was able to help you get set up. If you have any questions or need help with anything further, please don't hesitate to reach out to us!

Best regards,

Ron Anderson
Customer Experience Manager

January 17, 2019

This app is great for managing anything beyond a very basic shipping setup. If your store uses multiple box sizes for shipping, this app will choose the best box size for each order. The interface is very intuitive, and if anything doesn't make sense, Joel provides timely and professional support. Overall, this app is a lifesaver.

Roping Store
United States
12 months using the app
October 23, 2020

This app combines the functionality of 2 apps we used before, saving a bit of money but the best part is that we've never been able to calculate shipping rates as accurate as we have with this app. Support is stellar and quick to answer any questions and help out when you have a specific scenario in mind. I'm glad we found you!

Funky Moose Records
Canada
11 months using the app
February 17, 2022

Excellent customer service, the team is very helpful and responds quickly to any modifications we need.

Moog Audio
Canada
11 months using the app
Intuitive Shipping Inc replied February 23, 2022

Thank you for sharing this! We're happy to hear you're getting the help you need. Our team is here for you if you have any other questions or if you run into any challenges with your setup.

Best regards,

Ron Anderson
Customer Experience Manager

August 5, 2021

Fantastic app, fantastic team and support! We have complex rules that Intuitive is able to handle. I've been through many of the other available apps and this is the best one out there. Kudos to the team and highly recommended!

Voomi Supply
United States
11 months using the app
April 9, 2019

This app fixes Shopify's one-box default shipping. The app is fully customizable to fit your shipping needs, and their customer service is prompt and informative. The 4D boxing algorithm is a very handy tool for anyone that has a variety of different size products. Great Job Intuitive Shipping.

Dr. Morse's Herbal Health Club
United States
11 months using the app
November 4, 2022

Amazing Support, great app and works without problems! I moved from their other app to this newer version and support worked with daily to get everything moved over correctly. Thank you so much.

Squeaky's Trains & Things
United States
11 months using the app
Intuitive Shipping Inc replied November 7, 2022

Thank you for sharing this. We're glad to hear you have been successfully migrated to Intuitive Shipping. We hope you take advantage of Intuitive Shippings more robust and complete feature set. If you have any questions, or if you run into any concerns, please reach out to our support team for assistance. We're here to help make your transition is as smooth and seamless as possible.

Best regards,

Ron Anderson
Customer Experience Manager

October 21, 2021

The help team at Intuitive Shipping, especially Michael, is incredibly patient and dedicated to getting this App working just the way you want it. And they'll walk you through all the steps so you can make updates on your own and not be reliant on them to do it for you. The functionality of the app is just what we were looking for: robust flexibility in setting rates based on product types, customer locations, membership status, etc. We couldn't find anything else that was as seamless from membership signup to shipping discount. Because of the number of ways it can be configured, there is a bit of a learning curve and necessary patience and persistence to getting it setup properly. But that's why Michael and team are there!

garten Basket
United States
10 months using the app
Intuitive Shipping Inc replied October 21, 2021

Wow, thank you for the kind words! Our team very much appreciates your feedback. It's great to hear that Intuitive Shipping is meeting your shipping needs and giving you the control and flexibility that you need. Our Customer Success team is always here any time you have a question or a concern.

Best regards,
Ron Anderson | Customer Experience Manager