Intuitive Shipping , 411 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its advanced shipping capabilities, including handling multi-box, domestic, international, free, and oversized shipping. It's praised for its ability to manage complex shipping scenarios, blend custom shipping rates, and calculate real-time rates. The customer support team is commended for their quick and effective responses. However, some merchants find setting up product dimensions time-consuming, though this can be sped up with the app's premium service. While the app is recommended for its customization and versatility, some suggest improvements like warnings for products without dimensions.

March 21, 2024

Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.

Double Tuff
United States
Intuitive Shipping Inc replied March 25, 2024

Thank you for this! It's great to hear that Intuitive Shipping is managing the complexity with your shipping so effectively and that you're getting support from our team when it's needed. Paul and the rest of our team are always here to help should the need arise. Please don't hesitate to contact us!

Best regards,

Ron Anderson
Customer Experience Manager

July 20, 2023

I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!

Tech Instrumentation
United States
About 4 years using the app
Intuitive Shipping Inc replied August 1, 2023

Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team.

Best regards,

Ron Anderson
Customer Experience Manager

June 15, 2023

Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.

Bourbon Real Talk
United States
Over 1 year using the app
Intuitive Shipping Inc replied June 16, 2023

Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

March 23, 2024

Absolutely love this company, their employees, and their customer service. They can help me figure out any shipping issue and I so appreciate them!

Senergy
United States
Intuitive Shipping Inc replied March 25, 2024

Wow, thank you!!! We love helping! Our team's top priority is to ensure you have the best possible experience with Intuitive Shipping, and it sounds like that's been the case so far. We know you have a choice and we're very happy you chose us! Please don't hesitate to reach out to our support team should you need us again. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

February 8, 2024

We have very complicated Multi-location shipping needs. We haven't needed much assistance since our initial onboarding, but updates to Shopify made things challenging for us. Mike in support was very patient and solved all our issues and then some. I would highly recommend this app if your shipping needs tend to be complicated.

Sportabella
United States
Intuitive Shipping Inc replied February 15, 2024

Thank you so much for your recommendation! We're happy to hear that Intuitive Shipping has been helping to manage the complexity of your shipping rates so effectively, and it's great to hear that Mike was able to provide you with exceptional support when needed. If you run into any issues in the future, or just have a simple question, Mike and our entire support team are here to help.

Best regards,

Ron Anderson
Customer Experience Manager

August 3, 2023

Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.

Maverick Distillery
Canada
Over 1 year using the app
Intuitive Shipping Inc replied August 11, 2023

We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.

Best regards,

Ron Anderson
Customer Experience Manager

June 12, 2023

We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!

SUNPAN CANADA
Canada
7 months using the app
Intuitive Shipping Inc replied June 16, 2023

It's great to hear our team was able to work with you on a solution to this B2B problem, and that things are working the way you need them to, and we're happy to hear you've been getting help you need quickly. If any new issues arise or you just have a question about Intuitive Shipping, please don't hesitate to reach out to our support team!

Best regards,

Ron Anderson
Customer Experience Manager

June 1, 2023

Our company has fairly complex shipping rules and this app made it possible! I have probably worn out this support staff with all of my inquiries over the last few years but they are so helpful and quick to respond! I've never received this level of support in any part of my professional and personal life. Would recommend to anyone!

Ardisam Dealer Portal
United States
Over 1 year using the app
Intuitive Shipping Inc replied June 13, 2023

Thank you! We very much appreciate the kind words and your recommendation. Keep sending in those inquiries when you need to. Our team is always here to help and ready for the challenge!

Best regards,

Ron Anderson
Customer Experience Manager

March 19, 2024

A very user-friendly APP, recommended for any online store. It can accommodate the settings of multiple shipping companies, and customer service responds quickly to any issues.

TCG Corner
Hong Kong SAR
Intuitive Shipping Inc replied March 25, 2024

Thank you! We appreciate the recommendation and the time you took to share this with others. It's great to hear that you're getting helped quickly when you need it. Our entire support team is here to help should the need arise, or if you just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

May 16, 2023

Top class team at Intuitive Shipping. Not only do they have an evolving, robust platform - but you can consistently rely on their service and expertise when you need them. This is the reason why we have successfully relied on Paul and the team for almost four years. Thank you for creating an app that allows us to grow.

-Heeva

Flush Packaging
United States
About 2 years using the app
Intuitive Shipping Inc replied May 23, 2023

We appreciate you taking the time to share your experiences with Intuitive Shipping over the past few years, and we're glad to hear they have been overwhelmingly positive! It's great to hear that Paul and others on our team are giving you the support you need when you need it. We will continue to be here for you should the need arise!

Best regards,

Ron Anderson
Customer Experience Manager