Intuitive Shipping , 420 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its advanced and customizable shipping solutions, including multi-box, domestic and international, and oversize items. They praise its Smartboxing feature and Scenarios function for their accuracy and versatility. The app's detailed input options for box dimensions, weight, and cost are appreciated for enabling precise shipping calculations. Merchants find the interface user-friendly and the customer support team responsive and helpful. Many report significant improvements in control over shipping charges, leading to time and cost savings. It's particularly recommended for businesses with complex shipping needs.

December 15, 2023

This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.

Subminimal
Singapore
Almost 2 years using the app
Intuitive Shipping Inc replied January 3, 2024

Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 14, 2023

After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping!

We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough.

Down the Line Surf
United Kingdom
3 months using the app
Intuitive Shipping Inc replied January 3, 2024

We're glad you found us, too! Thank you so much for sharing this to help others with similar shipping complexity make an informed decision. It's great to hear that Intuitive Shipping has capably handled all of your requirements, and we're happy that you're getting quick support when it's needed. Please don't be a stranger! Our team is here to help whenever the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

January 5, 2024

Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)

The Capitol Kempinski Hotel Singapore
Singapore
Over 2 years using the app
Intuitive Shipping Inc replied January 15, 2024

Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future!

Best regards,

Ron Anderson
Customer Experience Manager

March 18, 2024

The support is the best I've seen for any app in Ecommerce.

Grow Cargo
United States
Almost 3 years using the app
Intuitive Shipping Inc replied March 25, 2024

Amazing! Thank you for taking a few moments to share this. Please don't hesitate to reach out to our support team any time you have a concern or a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

January 10, 2024

The Intuitive Shipping team was excellent at helping me troubleshoot my issues. Greg and Paul got to the bottom of it and my exact shipping rates are now ready to go! I had specific size boxes going to specific zones -- the app even works in concert with a third party bundle builder app. Thanks again !!

DROUGHT
United States
10 days using the app
Intuitive Shipping Inc replied January 15, 2024

Amazing! We really appreciate you sharing this to help others make an informed decision. We're glad to hear that our team got you the help you needed and that everything is working as expected. If you run into any issues or just have a question about Intuitive Shipping, please don't hesitate to reach out to Greg, Paul and the rest of our team. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

January 26, 2024

The Smartboxing algorithm has been an absolute game-changer for a small business that has been incorporating cubic dimensions into Shipstation manually for years. This will save us hours, days, possibly WEEKS of grunt work. Additionally, customer service and support are top-notch, and Chelsey is an absolute joy to work with.

Barrister and Mann LLC
United States
22 days using the app
Intuitive Shipping Inc replied February 6, 2024

It's so great to hear that you're getting the most out of Intuitive Shipping and that our Smartboxing packing system has had such a positive impact on your business. We appreciate you sharing this so that others with similar needs can make an informed decision. Thank you for the kind words about our support team! If you run into any concerns or just have a question, please reach out. Chelsey and our entire team are here to help should th need arise.

Best regards,

Ron Anderson
Customer Experience Manager

November 20, 2023

Our company has used Intuitive Shipping for a few years now. What makes it unique and valuable for us is the ability to custom blend shipping rates based on any possible item combination in our customer's cart.

Today, we reached out for support for the first time ever (that must be worth something by itself). The support we received was quick, professional, and informative—all while resolving our concerns. You can tell through the support interaction alone that folks at Intuitive Shipping are passionate about the solutions they provide.

Kudos to a super useful Shopify app, and the team behind it to make it such a success. (I promise I don't work for them)

GUNNER
United States
Over 4 years using the app
Intuitive Shipping Inc replied November 30, 2023

Thank you so much for this incredibly thoughtful review! We're so happy to hear that Intuitive Shipping has been helping you succeed at shipping these past few years, and we look forward to continuing to support you for a long time. It's great to hear you're taking advantage of our advanced rate blending features. Now that you've had a chance to work with our support team, please don't hesitate to reach out to us again should the need arise, whether it's for a concern or just a simple question. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2023

Intuitive shipping provides an effective solution for finding the right shipping options across a variety of perishable and non-perishable goods.

Their customer support is much better than typical customer service. You promptly get to talk to a member of the team and they are technically capable. They were able to troubleshoot API Key issues with other integrations that would have taken me forever to track down.

Seattle Caviar Co.
United States
Over 2 years using the app
Intuitive Shipping Inc replied December 12, 2023

Thank you for taking a few moments to share this so that others can make an informed decision. It's great to hear that your experience with the app and our team has been so positive and that you're getting the help you need promptly. If the need does arise in the future, our support team is here to lend a hand.

Best regards,

Ron Anderson
Customer Experience Manager

February 3, 2024

Great app, always responsive support.

Freed's Bakery
United States
About 3 years using the app
Intuitive Shipping Inc replied February 6, 2024

Thank you! We appreciate your kind words about Intuitive Shipping and our support team. Please feel free to reach out to us if you have additional questions or concerns. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

December 7, 2023

Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify!

Okum Supply
United States
3 months using the app
Intuitive Shipping Inc replied December 12, 2023

Wow, thank you so much for these kind words! We're very happy that you found Intuitive Shipping and we look forward to working with you for a long time. Our team appreciates the overwhelmingly positive feedback! If you have any new questions or run into a snag, please don't hesitate to reach out. Paul, Greg and the rest of our support team are here to help whenever the need arises.

Best regards,

Ron Anderson
Customer Experience Manager