Intuitive Shipping

Intuitive Shipping is an amazing tool for any SMB that wants to improve how they ship. More importantly, their support team (shout-out to Paul) is amazing and able to resolve any issues quickly.

This is our favourite shipping app on the Shopify app store. We selected this app after testing several shipping Shopify apps since 2020. The user interface is simple to configure and is equipped with flexible cost adjustment options. It has been a great experience of using this app for the last 4 years.

We have two DHL accounts and Intutitive Shipping seamlessly integrates with both our DHL accounts. It accurately calculates shipping rates, inclusive of all DHL account surcharges and local state taxes for both the DHL accounts and displays the lowest one for the given shipping weight at checkout. We weren't able to integrate both our DHL accounts in other non-DHL shipping apps we tested.

The smart boxing feature helps us to select the smallest DHL package size based on the product dimensions. Besides being greener shipping, this also lowers the shipping cost thereby leading to a higher conversion rate.

Their customer support is awesome. We areable to immediately book a 30 mins call to troubleshoot any configuration issues and then receive a quick email follow-up.

This app was set up for us initially be developers for our complex shipping offering and has served us well. Now trying to tackle some changes in our shipping and upgrades on our own we have been like a deer in headlights to say the least!

We have found them to be super responsive and actually able to set up a teams meeting same day. Brandon who was dealing with us was super helpful, extremely patient and friendly. Guiding us through everything we were ready to tackle, there and then and will be on hand for any future assistance we might need.

So far from what we have experienced and what we can see with regards to editing our shipping options, its is an easy platform to navigate after a little bit of a learning curve and have a great testing feature when you are unsure if you have set things up correctly before going live.

Really could not ask for more 1000% recommend them.

Intuitive has been a godsend for our small business.

We tried dozens of other apps before finding Intuitive. Intuitive is the only shipping app on Shopify App Store that has the capacity to allow us to build the complicated shipping scenarios and rate blending that we require. Not only does Intuitive have dozens of options for customization - they also offer fantastic customer service. Their nearly always available support staff are extremely knowledgable, friendly and dedicated - working right along side us to solve complex issues.

Chelsey and Michael, two team members we regularly work with have gone above and beyond to support our business. Their assistance and insight has been invaluable and they are the reasons we have a seamless check out and shipping and boxing process today. They have spent dozens of collective hours with us helping us build out our customizations, even staying overtime and working well beyond the scope of our scheduled call.

No other Shopify App offers this level of service and support. For all your shipping needs, Intuitive is the answer.

We've been using this app for months, and it does deliver. And whenever we run into something trying to improve the user-experience, i.e. adding new scenarios, etc. the tech team is quick to respond and super helpful. Kudos!