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Very buggy, overly complicated. Data was not reliable. And support team was totally unhelpful. I've also also hear sketchy sales practices on raising prices drastically once you are on. (As they know it's hard to stop using it once you have migrated all orders, data, etc.)
Hi there,
Thank you for your feedback. I'm sorry to hear that you're experiencing issues with Inventory Planner.
Looking back at our interactions, we last heard from you in August last year at which time our team gave you some forecasting advice which you asked for, but it seems there are other areas we can help you with.
Please get in touch with some specifics and we can get you on the right path.
Thank you,
Tom (Inventory Planner by Sage)
This is the best app for inventory forecasting I found on Shopify by far (I tested them all), but unfortunately it's extremely expensive to use. And in recent, it became so expensive that it put the app out of the question for us. I hope in the future you can drop your prices by increasing the app users and maybe charge for any extra support?
Hi there,
Thank you for your review, we really appreciate your feedback. It's great to hear that you found us to be the best for inventory forecasting!
I'm really sorry to hear that you hit a stumbling block with our pricing. I'm not sure if you're aware but our pricing is based on use and there are tweaks that you can make which will alter the cost. Please reach out to our support team so we can help you find a good match for your business: https://www.inventory-planner.com/contact-us/
Thank you again for your review,
Tom (Inventory Planner)
I have been in the retail world for well over 12 years and have used a range of tools, ranging from Microstrategy, Arthur (EP), Moco, etc and can comfortably say that IP is the most user-friendly tool. The functionality of this software will allow you to run a successful small business or large corporations. The team at IP are always available to help and will always try to understand your business needs.
Thank you for your feedback! We always appreciate your input to improve the system, and we're so glad to hear that it fits well with your business needs.
Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations.
Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions.
I recommend first exploring lighter options such as Fabrikator.
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the difficulties you encountered, especially regarding your implementation and training process.
We understand that a smooth and straightforward onboarding experience is crucial. Your concerns about the complexity of training are being taken very seriously. We're currently working to streamline our implementation process and improve our training resources to make them more comprehensive and user-friendly.
It's also concerning to hear that you found the partner training insufficient for addressing more advanced questions. We are auditing and enhancing our training partnerships to ensure that all our customers receive the highest level of support and expertise.
I genuinely appreciate your positive comments about our support team at Inventory Planner. They are committed to providing quick and effective assistance, and we will continue to strive for excellence in this area.
We respect your honesty when it comes to exploring lighter options. However, we believe that with the improvements we're making, we’ll continue to provide the robust solutions that our customers rely on.
Thank you again for your feedback. It’s invaluable to us as we continue to improve our offerings.
Best regards, Mike G.
This is the best inventory planning/management app I have ever used! It impresses me more and more every day. Their customer support is probably the best of any Shopify app i've used. (Jill is amazing)
Keep doing what you're doing Inventory Planner!
Fantastic! Thanks for your feedback - it's a pleasure to work with you!
This app is really helping us to manage our stock and keep our products on stock. I needed a help and the online chat was very helpful!
I really recommend this app!
So glad that Inventory Planner helped with your stock management!
A great tool that is essential for any startup business in e-commerce. Inventory planner guides allow people of any knowledge to pick up merchandising and the system will save you a lot of time and money.
Hi there,
Thank you so much for your review, we really appreciate your endorsement!
Thank you again,
Tom (Inventory Planner by Sage)
The information is never accurate - it warns us we are overstocked on items we know we can't keep in stock. It says we are out of items that shopify says we are not - it just seems kind of buggy and expensive for how much customisation you need to do to get it started. We're switching to doing this in a free excel sheet that we can control.
We would love to work with you to resolve these issues in your account. We can review your settings to make sure everything is fine-tuned to fit your business. Please let us know how we can help.
Been charged $149.99 even though it says i have 27 days left of free trial and that the price is $109.99 on my account!
Hi there,
We apologize for the confusion about billing. We can see that you were charged $149.99/mo for Inventory Planner app because you approved this charged on May 22nd through Shopify.
Then the configuration changed for your account and we suggested downgrading the price to $109.99/mo and you confirmed this on May 26th.
This new payment will be applied on the next billing cycle in 27 days and that's why you see 27 days trial in Shopify.
Let us know if it makes sense now. Also glad to discuss if you'd like to set up a call. Feel free to reply to our email also about this.
The software is very good. But they change price model for more than 3 times in last year and the support team are not good
Hi there,
Thank you for your feedback. Firstly, I'm glad that Inventory Planner is a good fit for your business on a software front.
Regarding the pricing model, we have gone through a few changes as we wanted to find one which most directly supports the growth of our customers. The one we've settled on is based on GMV rather than warehouses, SKUs, or anything else. So bigger the volume you put through, the more you use it, so the more you pay. To us that sounds fair and doesn't penalize our customers who have more warehouses or sell on more channels. After all, we want you to grow! :)
Your comment on our support team comes as a surprise as that's not in line with our usual feedback. For example, in the last three months they were rated 4/5 or 5/5 by 95% of our customers, so if you've had a bad experience, I'd really like to know more so we can look into it. Drop us a message and we'll do just that.
Thank you again for your feedback.
Tom (Inventory Planner by Sage)