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Software itself works fine and I used it for a few years. It saved me a lot of time with PO and forecasting stock levels. HOWEVER, since purchasing IP, Sage have increased the annual/semi annual fees dramatically with no signs of stopping. They will corner you in an automatically renewing contract and bleed you dry. Luckily there are a number of solid alternatives out there now. I would avoid at all costs and recommend you do not sign any contracts.
Hi there,
Thanks for sharing your experience and for your feedback. We're glad to hear that Inventory Planner helped save time with purchase orders and stock forecasting.
We understand your concerns regarding pricing and contract renewals. The move from USD to GBP pricing was necessary due to tax regulations, but we recognize that this led to an increase in cost for you. We acknowledge that pricing changes can be challenging, and we’re always looking for ways to provide the best value to our customers which your feedback will help us improve on.
Kindest regards,
Ade
Inventory Planner by Sage Team
We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the last quarter of 2024 into 2025.
This has disrupted our analysis and forecast planning. We believe the Inventory Planner is working on a solution on updating their API to Shopify, but its not clear to us when this will be fixed and help our team with.
We would love to keep working with Inventory Planner if they can provide a stable API with Shopify.
Hi there,
Thank you for your feedback and for being a long-time user of Inventory Planner. We understand how frustrating sync issues can be, and we really appreciate your patience while we worked on a solution.
The issue was caused by Shopify moving to a new system, GraphQL, and no longer supporting the old system (REST API) that our connector was built on. This change made it harder for us to resolve the issue quickly, but we’ve since put in a fix, and the sync is now working reliably. If you have any questions or need more help, our support team is always here for you!
Kindest regards,
Ade
Inventory Planner by Sage Team
This is the best app for inventory forecasting I found on Shopify by far (I tested them all), but unfortunately it's extremely expensive to use. And in recent, it became so expensive that it put the app out of the question for us. I hope in the future you can drop your prices by increasing the app users and maybe charge for any extra support?
Hi there,
Thank you for your review, we really appreciate your feedback. It's great to hear that you found us to be the best for inventory forecasting!
I'm really sorry to hear that you hit a stumbling block with our pricing. I'm not sure if you're aware but our pricing is based on use and there are tweaks that you can make which will alter the cost. Please reach out to our support team so we can help you find a good match for your business: https://www.inventory-planner.com/contact-us/
Thank you again for your review,
Tom (Inventory Planner)
