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So far, we have been very impressed with the technical support, training and capabilities of the Inventory Planner! We had an incredible training process with a very helpful and competent member of the Inventory App team. This has prepared us well for utilizing the app for our specific business context!
Hi Cara,
Thank you very much for your review, we love hearing from our customers. It's great to hear how well Inventory Planner is meeting needs and goals - and it's also fantastic to learn that it's due in no small part to our implementation and training team.
Thank you again,
Tom (Inventory Planner by Sage)
Love that this app helps me know when to order new inventory and prevents me from ordering too much inventory. This has truly changed our buying power in a matter of weeks. Suddenly we have capital to expand into new products! Plus Jill is super helpful. App paid for itself within the first week. 10/10 recommend.
Music to our ears! So glad to hear that using Inventory Planner helps your business grow!
Be wary merchants! They try to force a new, over 2.5x priced, year long contract by threatening to close the service in a few days if you don't sign their deal.
Hi there,
Thank you for your feedback, however I'm sorry to hear that it's not under happier circumstances.
I've spoken with your Account Manager who has informed me that due to exceeding thresholds of your current tariff, your subscription cost has indeed increased. However as we're conscious that pricing increases aren't ideal - especially at this time of year, we've offered you a discounted rate to make the new cost more palatable.
We've yet to hear from you following this offer, so please do get in touch so we can move forward together.
Tom (Inventory Planner by Sage)
I used this app to help with controlling stock levels in real time but once stock had been updated through IP the total would not decrease until I manually uploaded the accurate numbers . When I asked about the problem I was told to contact Shopify and play email tag . If you are looking for this to actually track anything look at another app first.
We're sorry to hear about your experience using Inventory Planner. Unfortunately the functionality you describe is not something we support. Shopify acts as master of inventory in this case. Inventory Planner can make an update to stock based on purchase order receiving, but that is the only time that our system affects stock levels. Stock level adjustments following customer orders need to be handled either by Shopify, an inventory management system, or another app.
If we can help you with forecasting, purchasing, or reporting, we'll be glad to set up a call to go through your account together.
Inventory Planner has been one of the best apps to ever happen to our store on Shopify. It provides replenishment recommendations/forecasting for your products based on past sales. After the initial setup, thinking about "is this going to be enough inventory to last us the rest of the month" is no longer an issue. Using data-driven recommendations, IP can tell you how much you need of a product and when you need to replenish that specific product so you don't run out. This is especially important if you are placing a purchase order for a product, and need to place another purchase order for the same product before the first purchase order even arrives. The number of different settings they have is far advanced for ANY Shopify app you will find in terms of inventory management. This being said, Inventory Planner is not an IMS system by itself. You can use Shopify has your single source of truth for inventory, or other applications. However, when you allow Inventory Planner to manage the data from your IMS system, your life will change. It does all of the thinking for you. The main things you need to feed it, besides current stock and sales data, are how long the lead time is for certain products and how many days of stock you want to have on hand for a certain product. After that, VIOLA, no more stockouts! Another feature of inventory planner that our store loves is the ability to set up assemblies. If you have certain parts that are in multiple different products that you sell, Inventory Planner can track that part and tell you how much you need to order based on all of the higher-level assembly products that part is in. Jill, Stuart, Bassel, Oleg, and the rest of their team do a phenomenal job both in customer service and in application value (something that is rare to find)! When is the last time you got to chat/email/video call a customer service representative who actually wrote the detailed knowledge base article you had a question about. Not to mention the fact that they are responding to you sometimes in less than an hour! With all of this being said, if you are having inventory management problems, I highly recommend this application! You will be far impressed from your original expectations.
We're so glad to hear that Inventory Planner helps with your stock forecasting and purchasing! Thank you for your feedback and detailed review!
We love Inventory Planner. The app itself is easy to use and provides all the additional inventory management support we need, and the customer service/support has been phenomenal.
Did not work - inventory in IP didn't match Amazon or other sales channels inventory. When I requested a refund - they were less than helpful, even though the only thing the app helped us with was confusing our true invenetory numbers
Hi Uther,
Thank you for your review, I'm sorry you're not reporting a more positive experience however.
Taking a look into your account, you connected your Amazon account successfully, but not your Shopify store. This could well be the reason that you were experiencing issues between the two. My colleague from our support team has been trying to contact you over the past two weeks to troubleshoot this with you, but has not had any luck on that score.
Regarding your request for a cancellation we received that and have actioned it today.
I'm sorry things didn't work out. If you have a change of heart, we'd love to see your business thrive on Inventory Planner and our support agents stand ready to help you with connecting your data as needed.
Tom (Inventory Planner by Sage)
Fantastic application for planning my inventory. I love it.
I recommend to every store which has multiple numbers of products
Thanks for your feedback. We love to hear that Inventory Planner helps with managing your stock and ordering!
Awful experience, dreadful service and woeful project management. 6 months after signing up we are still waiting to use the tool. They seem incapable of managing a project or providing any form of support.
Hi there,
Thank you for your feedback, I'm sorry to hear about the delays you're experiencing.
Not to make excuses in any way, but the setup for your account is more complicated than is usually required from our customers and is requiring some significant development on our behalf to get you up and running in line with what you require operationally. Again, not an excuse, but some explanation in the spirit of transparency.
Please be reassured, we are working hard on getting you up and running and we will continue with our weekly check-in calls with your team until you are over the line.
Thank you,
Tom (Inventory Planner by Sage)
The app itself is helpful, but I've never seen slower support.
After our trial phase I wanted to sign up as paying customer and could not log in due to a technical issue being redirected constantly to the "end of trial" phase page.
No replies whatsoever from the support. Not what you expect from such an app.
Hi Maison,
Thank you for your feedback, I'm really pleased you find the app useful and you're looking to migrate from your trial to use the app as a paid-up customer.
Regarding the slow response times, due to your location, you were connected with one of our representatives in the UK. Looking at your conversation history your last message was late in the evening our time so she had finished work for the day. Since then we've reached out a few times, but have heard nothing back. Off the back of this review, my colleague has reached out again, hoping to make contact.
Hopefully we can connect with you as we'd love to welcome you as a customer and see you grow and thrive on Inventory Planner.
Tom (Inventory Planner by Sage)