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We've been using Inventory Planner for over a year now, and it’s become an essential part of how we manage our purchasing and inventory across multiple sales channels. The platform gives us clear visibility into what to reorder, when to reorder, and how much to buy; all based on accurate forecasting and real-time sales data.
Highly recommend Inventory Planner to any growing e-commerce business that wants to take control of stock and purchasing decisions.
Thank you so much for sharing your experience and for being part of the Inventory Planner community for over a year! We’re thrilled to hear that Inventory Planner has become such an integral part of your purchasing and inventory management process. It’s wonderful to know our forecasting and insights are helping you make confident, data-driven decisions as you grow. We truly appreciate your recommendation and look forward to continuing to support your success!
Terrible, terrible experience. Something broke with the connection at the end of September 2025 and it has basically rendered IP useless to us. The data is not syncing and we are not able to use it even though we JUST paid for an entire year ($4k).
Customer service is slow to respond and we're now demanding a full refund after 21+ days of "attempting to resolve this with our engineers."
Even their parent company, Sage, knows nothing about them. Tried calling Sage and cx was clueless as to who IP was.
If you choose to use them, I recommend proceeding with high caution and low expectations.
I had a very bad experience with their customer service. I needed help reinstalling the app and was ready to pay for the monthly subscription, but I was told that my company was too small for their service. They explained that they had changed their “business model” and are now focusing only on much larger companies. I was advised to contact them again once I reach more than 1 million dollars in annual revenue, and only then they would be happy to help. It was really disappointing to have the door shut in my face like that. They should clearly state these conditions on the App Store so smaller businesses don’t waste their time.
Hi there,
Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointing this was for you, and I want to acknowledge the frustration you’ve described.
We genuinely appreciate your past business with us, and it’s never our intention to make anyone feel shut out.
As Inventory Planner continues to grow, we’ve had to make some difficult decisions around our pricing model. These changes reflect the ongoing investment we’re making in the platform, adding new features, optimising performance, and expanding the support we offer to ensure the best possible experience for our customers.
That said, we appreciate this change may have felt disappointing, and we’re truly sorry for any frustration it caused. Your feedback about clearer communication on the App Store has been heard, and we’ll be reviewing how we can make those criteria more visible going forward.
Thank you again for your honesty—it helps us improve, and we wish you every success with your business.
Kindest regards,
Ade
Inventory Planner by Sage Team
Stuck Paying for a Product We Can’t Use
We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold.
In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software.
We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use.
Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.
Hi there,
Thanks for sharing your experience—I'm sorry to hear things haven’t gone as hoped. We understand how disruptive a platform change can be, especially when it affects your ability to use Inventory Planner as intended.
When your team transitioned to a non-native connection, our support team outlined several options, including a referral to a trusted partner who builds custom integrations and our Early Access ACSV feature. ACSV (Advanced CSV) allows you to connect Inventory Planner to virtually any tech stack, even if we don’t have a native integration—by syncing your data through a flexible, customizable file format. Although your business was not interested in these suggested solutions, we believe ACSV continues to present a promising option moving ahead.
We do our best to be transparent about what’s possible and what’s covered under our terms—and while we weren’t able to offer a refund, we’re still here to support you in making the most of your subscription.
Please feel free to reach out to your Account Manager if you'd like to reconnect.
Kindest regards,
Ade
Inventory Planner by Sage Team
We just started using Inventory Planner and are learning the ins and outs of the product. The support team is amazing and are very clear in answering any questions or concerns that we have. Jansen, Hector, Ade and Lavender have been extremely helpful and are very knowledgable about the software program. We know Inventory Planner is going to be a tremendous help in analyzing our inventory. Thank you again!
Hey there,
Thanks so much for the kind words. It’s great to hear the Support team has been able to support you early on. I will make sure to let them know you have appreciated their work. We’re big believers in making things clear and actionable from day one. Inventory Planner’s built to give you confidence in your decisions, and we’re excited to see how it helps you move forward.
If anything comes up, we’re always here to help.
Thanks again!
Best regards,
Ade
Inventory Planner by Sage Team
The support team is incredibly helpful. We have worked with them on several occasions and they are always quick to respond and address any issues we are facing. Highly recommend!
Hey there,
Thank you so much for your kind words and continued trust in our team!
We're truly grateful for the opportunity to support you and are thrilled to hear that our responsiveness and problem-solving approach have made a positive impact in your view of our software. We are here whenever you need us!
Please be sure to reach out if we can help you in any way.
Kindest regards,
Ade
Inventory Planner by Sage Team
We are incredibly happy with Inventory Planner! It saves us a lot of time and ensures that we have the right products in stock at the right time. Fantastic support!
Hey there!
Thank you so much for taking time out to review Inventory Planner and for your kind words! We're absolutely thrilled to hear that Inventory Planner has been such a time-saver and is making it easier to keep your stock levels just right.
It's also so great to know that our support team has made a positive impact too. I will be sure to pass this on to them, I am sure they will love to hear this😍.
We truly appreciate your feedback!
Please don't hesitate to reach out if you need anything.
Best regards,
Ade
Inventory Planner by Sage Team
Great support
Excellent, very good service and my problem was resolved.
Hi there!
Thanks so much for the kind words and taking time to post a review. We are really glad to hear your issue was resolved and that the service felt solid. We always aim to be clear, responsive, and genuinely helpful, so it’s great to know that came through. If anything crops up down the line, we’re here and always happy to assist.
Thanks again 😎
Kindest regards,
Ade
Inventory Planner by Sage Team
I’ve been using the software service from this company and have had a truly great experience so far. The customer support has been outstanding, especially from Ade, who has been incredibly helpful, responsive, and professional. It’s rare to find such dedication and care in customer service these days. I highly recommend their service and truly appreciate the excellent support provided. Keep up the great work!
Hi there James,
Wow! Thank you so much for your review. It’s truly wonderful to hear that you’ve had such a great experience so far! Providing a seamless experience, both in day to day use and through our interactions is always our goal.
On a personal note, I really appreciate your kind words about my support. You are incredibly kind, and I’m grateful for your feedback. I’m delighted to know that you recommend using Inventory Planner by Sage and that you’ve received excellent support whenever needed.
While this is always our intention, reading your testimony makes it all the more meaningful.
Thank you again! 😎
Please be sure to reach out to us if you need anything at all.
Kindest regards,
Ade
Inventory Planner by Sage Team