Helhetsomdöme
4,2
Antal per omdömesnivå
  • 86 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 9 % av omdömena har 1 stjärnor
1 augusti 2018

The information is never accurate - it warns us we are overstocked on items we know we can't keep in stock. It says we are out of items that shopify says we are not - it just seems kind of buggy and expensive for how much customisation you need to do to get it started. We're switching to doing this in a free excel sheet that we can control.

Eightounceweb
Kanada
3 månader användning av appen
Inventory Planner by Sage svarade 7 maj 2019

We would love to work with you to resolve these issues in your account. We can review your settings to make sure everything is fine-tuned to fit your business. Please let us know how we can help.

10 juni 2023

The app is very useful. Dated UI but overall functional. Support and billing, however, is a nightmare.

If you're a new customer signing onto their new pricing model and the setup is correct from the start, you'll likely enjoy the product.

If you have any questions or need assistance with your account, buckle up and get ready to have your patience tested. Repeatedly.

For most customers this will be an important pieces of their tech stack. And once integrated for inventory management, the cost and hassle of switching to another tool means customers are a little locked in. In my experience that lock in risk is not offset with good support times or follow through. Fingers crossed that improves.

June Home Supply
USA
Ungefär 2 månader användning av appen
Inventory Planner by Sage svarade 12 juni 2023

Hi there,

Firstly, I'm glad you're finding Inventory Planner useful.

I've spoken to our success team who you have been engaging with regarding migrating your accounts from one to another which I understand, for the most part, we've been able to complete.

There are some remaining issues which we're working with you on, and as a result of which, we're reviewing our processes to make things more straightforward onward for you and our other customers. Whilst not your aim from the outset, we do appreciate your partnership, specifically your candor and feedback which allows us to evaluate the above.

We are committed to doing the right thing, for your business, and beyond.

Thank you,
Tom (Inventory Planner by Sage)

2 maj 2020

A very clever app that has clearly been put together with a lot of thought by some smart people. I haven't been using it long, so I have a feeling 'full-blown wow' will happen in future, but I keep finding things that make sense, and make my life a lot easier. I love the way when I place an order, it tells me how much I still have to order before I get to that supplier's minimum order, for example. Apart from the very clever forecasting (takes into account out of stock days when looking at sales performance - yay), it's this clever touches that save time and make working a bit more of a pleasure.

Season Cookshop
Storbritannien
Ungefär 2 månader användning av appen
Inventory Planner by Sage svarade 27 maj 2020

We LOVE to hear that Inventory Planner saves you time! Thank you for your feedback!

27 december 2022

So far, we have been very impressed with the technical support, training and capabilities of the Inventory Planner! We had an incredible training process with a very helpful and competent member of the Inventory App team. This has prepared us well for utilizing the app for our specific business context!

Cara & Co.
Kanada
Ungefär 2 månader användning av appen
Inventory Planner by Sage svarade 29 december 2022

Hi Cara,

Thank you very much for your review, we love hearing from our customers. It's great to hear how well Inventory Planner is meeting needs and goals - and it's also fantastic to learn that it's due in no small part to our implementation and training team.

Thank you again,
Tom (Inventory Planner by Sage)

3 september 2020

Love that this app helps me know when to order new inventory and prevents me from ordering too much inventory. This has truly changed our buying power in a matter of weeks. Suddenly we have capital to expand into new products! Plus Jill is super helpful. App paid for itself within the first week. 10/10 recommend.

Cruiser Gear
USA
Ungefär 2 månader användning av appen
Inventory Planner by Sage svarade 3 september 2020

Music to our ears! So glad to hear that using Inventory Planner helps your business grow!

30 maj 2020

Been charged $149.99 even though it says i have 27 days left of free trial and that the price is $109.99 on my account!

Hidden Gem Fitness
Storbritannien
Ungefär en månad användning av appen
Inventory Planner by Sage svarade 30 maj 2020

Hi there,
We apologize for the confusion about billing. We can see that you were charged $149.99/mo for Inventory Planner app because you approved this charged on May 22nd through Shopify.

Then the configuration changed for your account and we suggested downgrading the price to $109.99/mo and you confirmed this on May 26th.

This new payment will be applied on the next billing cycle in 27 days and that's why you see 27 days trial in Shopify.

Let us know if it makes sense now. Also glad to discuss if you'd like to set up a call. Feel free to reply to our email also about this.

18 maj 2023

The software is very good. But they change price model for more than 3 times in last year and the support team are not good

Kiss.ro - Magazinul tau de beauty feminin
Rumänien
Ungefär en månad användning av appen
Inventory Planner by Sage svarade 19 maj 2023

Hi there,

Thank you for your feedback. Firstly, I'm glad that Inventory Planner is a good fit for your business on a software front.

Regarding the pricing model, we have gone through a few changes as we wanted to find one which most directly supports the growth of our customers. The one we've settled on is based on GMV rather than warehouses, SKUs, or anything else. So bigger the volume you put through, the more you use it, so the more you pay. To us that sounds fair and doesn't penalize our customers who have more warehouses or sell on more channels. After all, we want you to grow! :)

Your comment on our support team comes as a surprise as that's not in line with our usual feedback. For example, in the last three months they were rated 4/5 or 5/5 by 95% of our customers, so if you've had a bad experience, I'd really like to know more so we can look into it. Drop us a message and we'll do just that.

Thank you again for your feedback.

Tom (Inventory Planner by Sage)

3 april 2021

Inventory Planner has been one of the best apps to ever happen to our store on Shopify. It provides replenishment recommendations/forecasting for your products based on past sales. After the initial setup, thinking about "is this going to be enough inventory to last us the rest of the month" is no longer an issue. Using data-driven recommendations, IP can tell you how much you need of a product and when you need to replenish that specific product so you don't run out. This is especially important if you are placing a purchase order for a product, and need to place another purchase order for the same product before the first purchase order even arrives. The number of different settings they have is far advanced for ANY Shopify app you will find in terms of inventory management. This being said, Inventory Planner is not an IMS system by itself. You can use Shopify has your single source of truth for inventory, or other applications. However, when you allow Inventory Planner to manage the data from your IMS system, your life will change. It does all of the thinking for you. The main things you need to feed it, besides current stock and sales data, are how long the lead time is for certain products and how many days of stock you want to have on hand for a certain product. After that, VIOLA, no more stockouts! Another feature of inventory planner that our store loves is the ability to set up assemblies. If you have certain parts that are in multiple different products that you sell, Inventory Planner can track that part and tell you how much you need to order based on all of the higher-level assembly products that part is in. Jill, Stuart, Bassel, Oleg, and the rest of their team do a phenomenal job both in customer service and in application value (something that is rare to find)! When is the last time you got to chat/email/video call a customer service representative who actually wrote the detailed knowledge base article you had a question about. Not to mention the fact that they are responding to you sometimes in less than an hour! With all of this being said, if you are having inventory management problems, I highly recommend this application! You will be far impressed from your original expectations.

Slice Engineering
USA
Ungefär en månad användning av appen
Inventory Planner by Sage svarade 6 april 2021

We're so glad to hear that Inventory Planner helps with your stock forecasting and purchasing! Thank you for your feedback and detailed review!

22 februari 2017

We love Inventory Planner. The app itself is easy to use and provides all the additional inventory management support we need, and the customer service/support has been phenomenal.

Anchorage Museum Association
USA
29 dagar användning av appen
13 januari 2021

Fantastic application for planning my inventory. I love it.
I recommend to every store which has multiple numbers of products

bilal&sajjaducl
Storbritannien
25 dagar användning av appen
Inventory Planner by Sage svarade 13 januari 2021

Thanks for your feedback. We love to hear that Inventory Planner helps with managing your stock and ordering!