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This is the best app for inventory forecasting I found on Shopify by far (I tested them all), but unfortunately it's extremely expensive to use. And in recent, it became so expensive that it put the app out of the question for us. I hope in the future you can drop your prices by increasing the app users and maybe charge for any extra support?
Hi there,
Thank you for your review, we really appreciate your feedback. It's great to hear that you found us to be the best for inventory forecasting!
I'm really sorry to hear that you hit a stumbling block with our pricing. I'm not sure if you're aware but our pricing is based on use and there are tweaks that you can make which will alter the cost. Please reach out to our support team so we can help you find a good match for your business: https://www.inventory-planner.com/contact-us/
Thank you again for your review,
Tom (Inventory Planner)
This is the best inventory planning/management app I have ever used! It impresses me more and more every day. Their customer support is probably the best of any Shopify app i've used. (Jill is amazing)
Keep doing what you're doing Inventory Planner!
Fantastic! Thanks for your feedback - it's a pleasure to work with you!
This app is really helping us to manage our stock and keep our products on stock. I needed a help and the online chat was very helpful!
I really recommend this app!
So glad that Inventory Planner helped with your stock management!
A great tool that is essential for any startup business in e-commerce. Inventory planner guides allow people of any knowledge to pick up merchandising and the system will save you a lot of time and money.
Hi there,
Thank you so much for your review, we really appreciate your endorsement!
Thank you again,
Tom (Inventory Planner by Sage)
The information is never accurate - it warns us we are overstocked on items we know we can't keep in stock. It says we are out of items that shopify says we are not - it just seems kind of buggy and expensive for how much customisation you need to do to get it started. We're switching to doing this in a free excel sheet that we can control.
We would love to work with you to resolve these issues in your account. We can review your settings to make sure everything is fine-tuned to fit your business. Please let us know how we can help.
Been charged $149.99 even though it says i have 27 days left of free trial and that the price is $109.99 on my account!
Hi there,
We apologize for the confusion about billing. We can see that you were charged $149.99/mo for Inventory Planner app because you approved this charged on May 22nd through Shopify.
Then the configuration changed for your account and we suggested downgrading the price to $109.99/mo and you confirmed this on May 26th.
This new payment will be applied on the next billing cycle in 27 days and that's why you see 27 days trial in Shopify.
Let us know if it makes sense now. Also glad to discuss if you'd like to set up a call. Feel free to reply to our email also about this.
The software is very good. But they change price model for more than 3 times in last year and the support team are not good
Hi there,
Thank you for your feedback. Firstly, I'm glad that Inventory Planner is a good fit for your business on a software front.
Regarding the pricing model, we have gone through a few changes as we wanted to find one which most directly supports the growth of our customers. The one we've settled on is based on GMV rather than warehouses, SKUs, or anything else. So bigger the volume you put through, the more you use it, so the more you pay. To us that sounds fair and doesn't penalize our customers who have more warehouses or sell on more channels. After all, we want you to grow! :)
Your comment on our support team comes as a surprise as that's not in line with our usual feedback. For example, in the last three months they were rated 4/5 or 5/5 by 95% of our customers, so if you've had a bad experience, I'd really like to know more so we can look into it. Drop us a message and we'll do just that.
Thank you again for your feedback.
Tom (Inventory Planner by Sage)
Great functionality and great customer service. I was really impressed by their responsiveness and how easy it was to set up.
Thank you for your feedback. We're so glad to hear that set-up was easy and that the functionality helps with running your store!
Hi there,
Thank you for rating us 5/5, we really appreciate it!
Thanks again,
Tom (Inventory Planner by Sage)