Steam Whistle Employee
I used this app to help with controlling stock levels in real time but once stock had been updated through IP the total would not decrease until I manually uploaded the accurate numbers . When I asked about the problem I was told to contact Shopify and play email tag . If you are looking for this to actually track anything look at another app first.
We're sorry to hear about your experience using Inventory Planner. Unfortunately the functionality you describe is not something we support. Shopify acts as master of inventory in this case. Inventory Planner can make an update to stock based on purchase order receiving, but that is the only time that our system affects stock levels. Stock level adjustments following customer orders need to be handled either by Shopify, an inventory management system, or another app.
If we can help you with forecasting, purchasing, or reporting, we'll be glad to set up a call to go through your account together.
Hidden Gem Fitness
Been charged $149.99 even though it says i have 27 days left of free trial and that the price is $109.99 on my account!
We apologize for the confusion about billing. We can see that you were charged $149.99/mo for Inventory Planner app because you approved this charged on May 22nd through Shopify.
Then the configuration changed for your account and we suggested downgrading the price to $109.99/mo and you confirmed this on May 26th.
This new payment will be applied on the next billing cycle in 27 days and that's why you see 27 days trial in Shopify.
Let us know if it makes sense now. Also glad to discuss if you'd like to set up a call. Feel free to reply to our email also about this.
The information is never accurate - it warns us we are overstocked on items we know we can't keep in stock. It says we are out of items that shopify says we are not - it just seems kind of buggy and expensive for how much customisation you need to do to get it started. We're switching to doing this in a free excel sheet that we can control.
We would love to work with you to resolve these issues in your account. We can review your settings to make sure everything is fine-tuned to fit your business. Please let us know how we can help.