Inventory Planner Forecasting

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.

The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process.

If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.

It is with a heavy heart that I am giving Inventory Planner a 1-star review.

We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted.

Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected.

Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner.

If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!

Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations.

Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions.

I recommend first exploring lighter options such as Fabrikator.

At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!

Jasper was more than able to help you should probably at least try the demo it will for sure change your way of business.