Inventory Source , 215 reseñas

Great app, super friendly & responsive customer service. I am very happy with them, wish I used them earlier!

I am going to write a review and update it as I experience their customer support. When you initially sign up, you won't be able to do much at all other than look at features you can use once you DO sign up for a subscription. That appears to be $50.00/mo at base level.

I did sign up and chose my existing dropshipper as my subscription. I was dismayed to find that I could not finish integration and get started. Their team has to step in and do that...and that's totally fine. I got an auto response after signing up but no next step email until 1am in the morning. I had already called support to ask about it and the kind lady did tell me to expect a 1-2 day time for that. Really?!?!

So, I now wait, having paid this $50.00/mo. to hook up dropshipping with my ecommerce store. I guess my only complaint so far is that the company seems to work in a waaaaay different time zone than Central US and the time it takes to get started is a few days. But support was responsive, kind and informative.

I waited till my first month was over, they use suppliers I would not want to use otherwise, while what they do is done well it won't mean sales.. bottom line the pricing from these suppliers just isn't competitive. More so they left over 33,000 products on y store after i changed from one supplier to another, then when i canceled 5800 more. Shopify said I had to remove manually. $50 for an experience I'll hate forever. If they had quality suppliers who had pricing where one could compete or earn a profit. Product feeds were poor, google shopping reported thousands of errors and warnings. Manually had to be corrected.

All in all. I'm not seeking automation that just caused headaches. I paid till May 6th and they closed my account the 3rd. They stopped performing services required. They have not refunded or given services paid for. Shopify should be ashamed to list them here.

Excellent app, there's so many products and providers, and the support team is really fast. Thanks for the good service

It is horrible with Shopify, but I believe that is the Shopify end of the equation, because it works perfectly with Amazon, the Shooify platform Is too difficult. Amazon is very easy to work with!

An honest review:
This app is pretty easy to use. Looking forward to them adding some more features, but it works well and does what it's supposed to do. Also gives you access to several manufacturers which is nice. The pricing is higher than I think it should be, especially comparing it to how many options are out there now, but for what it is it's good, and as I said, they will hopefully be adding more functionalities and perks in the future, which would in my mind help offset their high cost. I am giving them 4 instead of 5 stars, solely based on their pricing which is a bit absurd, tbh. However, they offer a good service and I believe they will add more features in the future to make the price work, or lower their prices, although that seems unlikely, unfortunately.

Pros:
-Plenty of Vendor Options
-Easy to Use App
-Easy to Understand Process
-Good customer service response the couple of times I have reached out
-New Products added regularly

Cons:
-In my opinion, absurdly high prices
-Does not automate fully unless you pay over $100/mo
-Many Vendors don't offer full product descriptions or variants
-Does not have enough features in my opinion, to justify the cost
-You still have to pay the processing fee that the vendor charges, Inventory Source only allows you to order and sync your inventory, depending on plan. It does NOT cover whatever fees the actual vendors have per item you order
-You have to edit items in the I.S. app in order for changes to apply in Shopify. If you make a change in Shopify and not in I.S., the next time it syncs is will override and not save what you changed in Shopify (Exceptions are tags, product type, and SEO)

I've been using inventory source for about 3 years now. I was on a different e-commerce platform and was so glad that I would be able to continue to benefit from their services. The only feature I would want them to add, is the ability to spell check items before uploading to the store. I'm pretty savvy with coding, however, I would like to be able to manipulate product descriptions in bulk before it's over in my ecommerce store. Other than that, it's pretty straightforward and I definitely appreciate the customer service! Anytime I've had any issues, I've received an email AND and phone call, which I greatly appreciated because it showed me that they pay attention to detail and providing excellent customer service is a priority for them.

So far I have had a good experience with IS. Any real issues I’ve had have mostly been on my end from lack of experience in general. I get fast responses though to all my questions which is exactly what you want.

So far this app has exceeded expectations. My 6k+ inventory was uploaded within one day pictures included. It auto updates stock levels for me and has saved me a lot of manual work. Although it is a little on the pricier side id say its worth it as I value my time. It also gives you a lot of tools to work with. This is the most valuable app im using at this moment. Love it!

Please refund the fees. I uninstalled the app and removed subscription within 20 mins

Thank You,