Inventory Source , 205 reviews
Bad software, worse customer service. They just do not care. Stay away, stay far away. Doing nothing is better than working with these guys. Really realy bad
UPDATE TO REVIEW BELOW: they claimed last October to have fixed the faulty feed issue that caused me to refund all orders I got through them. It’s now March 2023 and I get an order from
Them and the SAME issue exists - the products are out of stock on my supplier yet Inventory source shows 150 items in stock for that product - when i reach out to them they respond they are aware of the issue?!?! For how long have you been taking my money and doing nothing?!?! ! And they still refuse to refund me. So I am just ending my relationship with this incompetent company that doesn’t care about customer service or care about giving accurate info,
Oct 2022 review
Inventory source was sending me a faulty and inaccurate feed for months. I was selling things that were actually out of stock from the supplier. I had to refund hundreds and HUNDREDS of dollars in orders. I reported it to inventory source and they fixed it after a few weeks. When I asked to be reimbursed for months of getting a faulty feed they said it’s not their fault. That’s what you will get with Inventory source; An in accurate faulty feed and when you ask them to make it right they’ll say it’s not their fault. This is what Mark from the Inventory Source Support Team said to me: "The issue is not from our end, the supplier Morris changed their SKU number from their feed. We are in the process of reintegrating the supplier and updating the correct SKU number in the feed." So apparently it is not Inventory Source's responsibility to ensure they are getting an accurate feed. But it is your responsibility to pay them for whatever feed they send to your store and cause you all kinds of headaches.
Terrible App! These are not wholesale prices - more like retail prices with MSRP 30% above retail. Plus the suppliers are terrible.
The system is clear and easy to use and the this support continues after the integration is complete and is always prompt and clear. The integration allows me to focus on marketing and promoting my products, so it is absolutely essential for me, which is the reason why I chose this. I would without hesitation recommend this to other business to use.
So far I have had a good experience with IS. Any real issues I’ve had have mostly been on my end from lack of experience in general. I get fast responses though to all my questions which is exactly what you want.
Great app. Everything seems to be working well and saves me a lot of time. They were very quick with the set up even though the company I was integrating didn't seem to know what the were doing. Inventory Source was quick to respond and help the company out. I would recommend this app if you have alot of products and one of your suppliers is integrated with them
I've been using this app for almost a year. It's operated flawlessly and their customer service is the BEST. The interface for editing descriptions, prices and stuff is a godsend! I'm setting up another Shopify store now and will absolutely be using IS for that one as well. I highly recommend them!!!
I've been using inventory source for about 3 years now. I was on a different e-commerce platform and was so glad that I would be able to continue to benefit from their services. The only feature I would want them to add, is the ability to spell check items before uploading to the store. I'm pretty savvy with coding, however, I would like to be able to manipulate product descriptions in bulk before it's over in my ecommerce store. Other than that, it's pretty straightforward and I definitely appreciate the customer service! Anytime I've had any issues, I've received an email AND and phone call, which I greatly appreciated because it showed me that they pay attention to detail and providing excellent customer service is a priority for them.
works great, had some problems with auto ordering and also had scammers targeting us and filled lots of chargebacks so just be cautious
Very happy with this app! Runs smoothly with no issues at all. They are also very helpful with any questions you may have. Definitely recommend!