Inventory Source , 207 reviews

Overall rating
3.8
Counts per rating level
  • 62% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
Edited August 27, 2020

RUN, BUGS AND ONLY BUGS, OVERPRICED AND NOT WORKING, MISSING ORDERS AND INACCURATE INVENTORY COUNTS LOADED ON TOP OF DUPLICATED PRODUCTS AND SO MUCH MORE.... THE WORST PROGRAM IMAGINABLE!!!!

Cartel De Amore
United States
5 months using the app
April 21, 2016

Overall a nice app. Product feed is clean and easy to manage. Except for some product that we know are on the distributors website. But are not in the API stream. But we also haven't requested those individual item which probably could be reworked in. Only true downfall is their are many products with multiple pictures and video and you only get 1 picture. That would be a great improvement. Wish they had better clothing options the. Would open another site for fashion.

Myfunsextoy
United States
5 months using the app
October 1, 2018

IS does mostly what it says but sometimes the support takes a lot of time and when you are having a problem that is not what you need. You can only email unless you want to make an appointment for a phone call. So if something is really wrong and you need immediate help that just is not going to happen. When you do get the back and forth emails it will eventually be answered. The support team is very nice but I just do not like playing email tag several times when a quick simple phone call gets it done quickly and correctly. There are times when you send an email and it is taken wrong the the problem is not fixed and then you send another email explaining why the second email was wrong and so on.

Maybe I am just old fashioned but I expect to speak with a live person to get the job done right the first time. But apparently that is not the way its done anymore.

West Texas Justice
United States
5 months using the app
April 23, 2018

Beware of Inventory Source. They do not deserve one star. They do not deserve to be on Shopify. They have had a technical issue for the last 5 months we have tried utilizing this app. They will edit your store products even if a item isnt out of stock. They once added 16,000 products on our website by mistake and gave us a month free. Since then they have edited our Featured Items list without permission and have told us each month that it's a technical issue. They have been unable to fix the technical issue in 5 months and it keeps reoccuring and we keep having to spend time fixing our site. A shopify guru told us that we are are not not the only Shopify store that this has happened to and that it has been noted as a reoccuring problem for other stores in Shopify. That being said Inventory Source cant get it together. So beware, you may have to spend hours fixing what they change on your website because they cannot figure out the technical issue. At least they gave us a month free-once....And seems that Shopify has their hands tied up and can only do so much, which is making sure that Inventory Source will respond in a timely manner. So be careful and beware of Inventory Source.

Pleasurevibes
United States
5 months using the app
June 1, 2018

good app, saves time money and effort

Sam Online Market
Lebanon
5 months using the app
April 7, 2018

I've been using Inventory Source for a few months and it works really well for my Shopify feed. It syncs/updates a few times per day and I've yet to have an issue with an out-of-stock item. My only issues are the lack of customer service on the weekends (when a lot of us new part-time e-commerce retailers are setting up and working on these type things) and the occasional lack of relaying information in a way easily understood to someone who does not have the same technical knowledge/vocabulary as the Inventory Source reps.

My Pleasure Points
United States
5 months using the app
September 2, 2020

Just brilliant! Makes everything much easier. One thing I would recommend is to be able to edit in bulk price overrides that would make my life much easier as I prefer to edit each item but if I could do that in bulk that would save even more time!

WillisVapez
United Kingdom
5 months using the app
October 1, 2018

Helps alot with inventory management.... would like to see a better response time with the customer service people.

My Home Decor & Gift Shop
United States
4 months using the app
March 18, 2018

We are continuously having inventory syncing issues. This is happening on a weekly basis, and now going on 72 hours with no update at all to inventory numbers. It's especially worse over the weekends when support is not available, or doesn't respond to your messages about the issue. It has been causing, and can cause and has caused orders to be canceled because warehouse will say they are out of stock. We have no idea what inventory numbers are after 3 days of no updates yet we must continue to process orders. Software is improving some but some simple things that would make it more user friendly and more adaptable rather than constantly having to view multiple pages for data are missing still, though suggestions have been made. Support team is helpful but it's a constant state of back and forth emails due to software issues. Time spent would be more valuable finding more profitable products to sell rather than emailing back and forth issues.

Reesenutrition
United States
8 months using the app
July 19, 2017

Clearly states free, Not free, Charges 50.00 per supplier to even use.

Evlitegroup
United States
3 months using the app