I'm very frustrated working with Inventory Source. If you can get it up and working properly, it seems to do it's job...but the challenge is getting anything going. Help is VERY hard to come by.
They DO respond to emails, but they're frequently unhelpful replies that don't address the question you actually asked, or take hours to get back to you. This is inventory automation software, guys. If the inventory is down, the customer (*me) is down. That means I can't serve MY customers and I look bad.
Getting a person on the phone or chat is impossible, you have to schedule that days out. (see above, re: downtime) and email responses are typically hours. So, you get to sit there and stare at your screen for a while in hopes someone gets back to you soon...and if they do that the response addresses your actual concern.
They're nice enough, and they DO respond...but they are SLOW and don't seem to understand the gravity of the issues that their customers are dealing with...or they don't care.
If you have another option, I'd suggest looking at it thoroughly or have some ironclad tech guys hiding in your closet and LOTS of patience. (LOTS.)
-Guy whose store has been down since Thursday
Muy Mal Servicio en Atención al Cliente , tengo 10 días tratando de resolver mi problema de Servicio con el Proveedor, tengo Ventas hechas por los Clientes y la APP de Inventory Source no da ABSOLUTA respuesta a mi Pedido, estoy Perdiendo mi Dinero , No responden a mi Problema, Siempre Recibo el mismo Correo en Respuesta para que los Calificara y eso estoy Haciendo, MUY MAL SERVICIO !
Great Deals by TMB Distributing LLC
It is horrible with Shopify, but I believe that is the Shopify end of the equation, because it works perfectly with Amazon, the Shooify platform Is too difficult. Amazon is very easy to work with!
HORRIBLE, WORST i lost $50 once they get your money, no way to contact them, no one to respond. Keep away
Hi there! We did some quick research on your store name, and it seems that our Customer Support Manager tried reaching out to you via phone and email. We would’ve been more than happy to assist you, but it seems like we never got a response. We have multiple avenues to contact us, including scheduling calls with our technical support experts and our support email with an average response time of 3 hours.
Mountain Man's Gear Shop
If this would let me, 0 stars would be given. Just work with the actual suppliers directly and save your money. These people are happy to take 150 dollars a month for below sub-par service, a dysfunctional app, and an in house "supplier" called US Direct that is floundering miserably as item after item goes out of stock and never gets restocked, ever. The list goes on. I have to start my entire store over from square one thanks to the incompetence of this app and its staff.
Thank you for taking the time to provide your feedback. It looks like we tried reaching out to you several times to learn more about what issues you were facing and what we could do to help, but never received a response back. We have hundreds of satisfied customers on US Direct, and we would love to hear specific feedback on the problems you have faced as there is always room to improve!
Terrible experience! The app is too complicated. Not worth the frustration. I only had this app for two days and I'm already fed up with it.
Thanks for taking the time to provide your feedback. It looks like one of our team members tried reaching out to you to learn more about your issues and to help, but got no response.
If I could give them 0 starz i would you pay them and the vendors a monthly fee and the shit dont work right WTF
Thanks for taking the time to provide your feedback. It looks like one of our team members tried reaching out over email and called you to help you with the minor miscommunication you faced, but got no response.
I was using this app on my website until it just kept breaking. I wish you could give zero stars, but I was able to find an alternative, so I am happy now if you want to lose all of your money. Inventory Source will help you do that. Private message me for details on how they handle issues. They were deploying bugs to live environments where my products would be ZERO INVENTORY all weekend at some points even longer. So please do yourself a favor and stay far far far away.
Update July 24, 2018
Inventory Source is now removing products from my store for no reason, and is no longer picking up products from D&H properly. I make sure that the option to remove out of stock products from the store is disabled in IS, and the removed products have since come back into stock, yet products still keep disappearing from my store.
I contacted their support and they were unable to provide a solution, now I have a customer who is looking for one of the products that has just come into stock, but IS keeps un-publishing the product every time it updates, and I have to manually re-publish it again.
Their support is now totally MIA, and I have a potential sale hanging in the balance. As a new business this could be make or break for me. My dreams of becoming an entrepreneur are hanging in the balance in IS is just effin' the dog.
Update June 4, 2018:
IS is now working, and products seem to be syncing to my store.
The directory of customer success reached out to me, in an effort to make amends. I appreciate that. I don't feel it excuses the over a week long process to get this set up, or the fact that it took a negative review to get IS working, but I can appreciate that sometimes things go wrong.
I will keep updating my review as things move along. So far, I finally feel like things are moving in the right direction, though the on-boarding process was much longer than I expected. I hope it ends up being worth it.
I can't believe how much trouble I had with this app. Right now, I don't even believe that it works at all. Because after weeks of going back and forth with support, they keep coming up with excuses as to why inventory syncing won't work. Right now, I've literally paid money for no reason, other than to give them money for services not rendered.
Trust the other 1-star reviews. I should have and didn't.
Wicked Mt Outfitters
We've been using Inventory Source for over a year and have had nothing but problems with the app and integrations with our suppliers.
To name a few issues:
- Not updating stock levels, causing us to sell items that were out of stock or showing items out of stock when their are plenty in stock with the supplier
- adding duplicate products to our store (this has been ongoing for 6+ months working with support, who always says it's fixed and it truly never is)
- Not processing orders automatically like advertised
- Chat support rarely follows up on issues and is generally unprofessional when responding
I would not use this app if you can avoid it, way too many issues and DOES NOT make dropship automation easy, it complicates it far more than it needs to be. We are in the process of moving away from IS and will not be looking back.