Inventory Source , 205 reviews
Learn to code.
I tried integrating D&H with this app and service. Unfortunately, they over-promised and under-delivered. Their app did not sync correctly with D&H and it was placing the estimated retail price (ERP) in the equation as the minimum advertised price (MAP). Thus all of my tiered pricing was messed up.
I contacted customer service and the first time they blamed me. Didn't even bother to investigate. Once I proved to them it really was broken, they then wanted me to learn to code to change the file at D&H.
Sorry I paid for automation, not customer no-service.
This is my third rodeo with IS since 2018 and it seems that the service is still as awful as it was two years ago. Listen, support is prompt when you reach out, but as the previous review stated, they don't exactly address the issue.
I do not have the time or bandwidth to deal with cycle upon cycle of communication via email and when you offer me the opportunity to have a call with support, waiting four + days is not acceptable.
Then when I leverage that I want to cancel the subscription based on the less than stellar support, they don't care.
I work 16+ hour days running physical retail stores and a website to ensure our customers are 110% satisfied with us. I don't care if they spend $10 or $10,000, everyone gets the same service, so for the nonchalant "Oh we're sorry to hear you're not happy and want to cancel" - all you needed to do was take the two minutes it took you to type the email and to call me and I would have had my problem resolved.
The vendor options are less than adequate, the service misses the mark, find another option and integrate your vendor feeds directly.
I'm very frustrated working with Inventory Source. If you can get it up and working properly, it seems to do it's job...but the challenge is getting anything going. Help is VERY hard to come by.
They DO respond to emails, but they're frequently unhelpful replies that don't address the question you actually asked, or take hours to get back to you. This is inventory automation software, guys. If the inventory is down, the customer (*me) is down. That means I can't serve MY customers and I look bad.
Getting a person on the phone or chat is impossible, you have to schedule that days out. (see above, re: downtime) and email responses are typically hours. So, you get to sit there and stare at your screen for a while in hopes someone gets back to you soon...and if they do that the response addresses your actual concern.
They're nice enough, and they DO respond...but they are SLOW and don't seem to understand the gravity of the issues that their customers are dealing with...or they don't care.
If you have another option, I'd suggest looking at it thoroughly or have some ironclad tech guys hiding in your closet and LOTS of patience. (LOTS.)
-Guy whose store has been down since Thursday
The team works hard to provide the quantity I use and channels I am building. Keep up the good work!
Inventory Source has been amazing! They walked me through the entire system and answered every question I had. So far, so good! Thanks!!
I just love this app and the team at inventory source, they have helped me grow my business and reach new goals. Thanks a lot!
Inventory source is really helpful to use. Thank you so much for all your help. I would definitely recommend this app.
The app is great! For the vendors I use, it keeps my inventory current and updates my site with new products as they come available. I wish all my vendors used Inventory Source!
Good source of products, but I lacking in the user interface. You can't sort or filter through the feed easily. Also, it would be nice if there were more customization options such as tags, product type, etc. from the customization screen. The suggested MSRP for the majority of the products I've imported are WAY off. With that said, I've been able to import 200 products to my site and the sync has been reliable.
I have been using Inventory Source for approximately 2 months and have no complaints to date. I have always outsourced this work and have spent thousands on companies to load SKU's for me. Through frustration I decided to jump behind the keyboard myself. At first, I did find the initial setup a little confusing, however after 2 quick sessions with the support staff they had me up and operational no time. I have owned an eCommerce store for close to 12 years. I am finally able to fully take control of my own store with Inventory Source and do so at a fraction of the price. Thank you Inventory Source!!