Inventory Source , 215 reviews

I signed up for Inventory Source about a month ago and have had nothing but major frustration and time consuming problems. I paid $225 per month for the FULLY AUTOMATED Pro plan. Here is a list of issues that I encountered: 1) Customer Service takes at least half a day MINIMUM to respond to messages. There is no phone number, only emails to communicate with them. They take days to even try to address issues. After weeks of trying to communicate with them, almost none of my issues were ever addressed. 2) It takes days to import new products to your store from the supplier feeds. Also, only a small portion of the products I selected from suppliers ever imported to my store. 80% did not. 3) For the products that did import, most had erroneous or missing financial pricing information (Incorrect list price, completely missing Cost, Margin, Shipping and Profit data. IS actually suggested that I manually input all this data for thousands of products even though I paid them for the Fully Automated Pro plan. (There is no Shipping cost field to include that information at all, so you would have to manually keep track of that for each item, if you want to know your true cost)). 4) Once a product is imported from the supplier feed, there is no indication that if the supplier ever changed their pricing that it would update your existing products in your store. This is especially true if you were to manually update your product pricing like IS suggested to me to do. Likewise, I never saw any products that were subsequently inactive or zero qty to be removed from your store product feed. I manually removed many of the products from the supplier feed import (I removed all Doba watches for example) and days later those products are still in my Shopify store. 5) Many of the suppliers charge a very high shipping cost making it impossible to competitively price your products. (Ex: $14 for a tshirt shipping from USA to USA). 6) There are 2 main aggregate suppliers in the IS app. US Direct and Doba: In addition to paying Inventory Source $225 per month for their FULLY AUTOMATED Pro plan, I had to also sign up and get approved by both US Direct and Doba to use them as suppliers. I had to purchase an additional monthly plan to use them. So in total, I paid almost $400 per month to use IS and the 2 suppliers I chose. (I am not 100% sure if it is true for all the suppliers, but I did look at a few of the other ones and you had to sign up and pay them monthly as well). 7) US Direct is Inventory Sources flagship supplier. US Direct and IS are pretty much the same company: US Direct claims to offer almost 1 million products. In reality, approximately 850,000 (85%) are tshirt products (tshirts, tanktops, hoodies and work shirts) that have no product description, and no materials info or supplier/manufacturer name. As far as I can tell they are generic, non-brand products that are way overpriced. You would have to charge around $45-$50 for a hoodie or workshirt and $25-$30 for a tshirt or tanktop to make even a small profit. I just do not think many people would be willing to pay a premium brand name price for generic, no name products, especially when they can get very similar tshirt products for half that price from Amazon, Walmart, Ebay or dozens of other well know online stores. (Face the facts. You ARE competing with these retailers and customers WILL take 15 seconds to Google products to see if they are getting a competitive price). Of the remaining 150,000 or so products, many are generic niche products that most retailers would not want to offer in their store. For example, there are thousands of Tactical Products (Mostly firearm accessories/parts such as holsters, cleaning kits, gun sights, etc). Unless you are specializing in a gun store, I do not know why you would want to offer these products. Out of all the products being offered by US Direct, I found less than a few thousand that I thought I could competitively compete with and make a decent profit. However, most of these were fragrances. I found NONE or almost no apparel products available at all. (Ie clothing, shoes, hand bags, etc) 8) Doba: I spent about a week looking at Doba products. In my opinion, The majority of what they offer are products that nobody would want in their store and many are way overpriced and have long shipping times and high shipping costs. For example, they offer items like Sushi Chef outfits, Japanese clogs at over $50 each, and thousands of bras and panties. Also, a lot of just plain weird products such as unattached neck collars. Of the brand name products they offer, many of them are grossly overpriced with overinflated MSRP to try to fool you into thinking they are worth more than they are. For example, I looked at hundreds of brand name watches. Doba suppliers will offer a watch at $168 wholesale price with an additional $10 shipping fee with a 7 day or longer shipping time They will set the MSRP price at $450 to try to convince you the watch is worth much more than it is. Amazon will offer this same exact watch for $135 retail with 2 day free shipping. This is typical for almost all of the brand name watches Doba offers. When I brought this to IS attention, they had the audacity to suggest to me to offer the watches at a much higher retail price on my store to make money. They completely ignored the fact that any customer will most likely spend 15 seconds googling that watch to see what other stores are selling it for. They also refused to acknowledge that any customer that comes to my store and sees products being sold at much higher prices than other retailers will most likely cause that customer to never return to my store AND tell their friends not to come to my store as well. For the other brand name products, most of them seem to have supply issues with almost no inventory. For example, offering only qty 1 of a single size for a shoe. I could go on and on about the issues I have had with Inventory Source. But will end it here.

Please refund the fees. I uninstalled the app and removed subscription within 20 mins

Thank You,

turnkey website was terrible all they could say is there not in website business, no configurations for shippiing, they told me to call all my suppliers, lack of customer service is obvious. Paying someone 250.00 to make it look better. Nothing turnkey about it! Click on link, look at my page that is what they gave me, it looks horrible

HORRIBLE, WORST i lost $50 once they get your money, no way to contact them, no one to respond. Keep away

Learn to code.

I tried integrating D&H with this app and service. Unfortunately, they over-promised and under-delivered. Their app did not sync correctly with D&H and it was placing the estimated retail price (ERP) in the equation as the minimum advertised price (MAP). Thus all of my tiered pricing was messed up.

I contacted customer service and the first time they blamed me. Didn't even bother to investigate. Once I proved to them it really was broken, they then wanted me to learn to code to change the file at D&H.

Sorry I paid for automation, not customer no-service.

Buyer beware!

App sucks. Monthly prices are outrageous. Free account means absolutely nothing & is useless. You can't add any products to your store without first dishing out a huge amount of cash for an app that may or may not provide income.

Don't waste your time!!! I was so very upset that my questions responded after a day or 2. Very poor customer service.They should give extra support for the newbies.

This is my third rodeo with IS since 2018 and it seems that the service is still as awful as it was two years ago. Listen, support is prompt when you reach out, but as the previous review stated, they don't exactly address the issue.

I do not have the time or bandwidth to deal with cycle upon cycle of communication via email and when you offer me the opportunity to have a call with support, waiting four + days is not acceptable.

Then when I leverage that I want to cancel the subscription based on the less than stellar support, they don't care.

I work 16+ hour days running physical retail stores and a website to ensure our customers are 110% satisfied with us. I don't care if they spend $10 or $10,000, everyone gets the same service, so for the nonchalant "Oh we're sorry to hear you're not happy and want to cancel" - all you needed to do was take the two minutes it took you to type the email and to call me and I would have had my problem resolved.

The vendor options are less than adequate, the service misses the mark, find another option and integrate your vendor feeds directly.

If I could give them 0 starz i would you pay them and the vendors a monthly fee and the shit dont work right WTF

Terrible App! These are not wholesale prices - more like retail prices with MSRP 30% above retail. Plus the suppliers are terrible.