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The good thing is you can edit everything before printing in pdf. That's what I needed. Really Great customer team.
Thank you so much for taking the time to leave us a review. We are glad to hear that you like the app and that it is useful to you.
Regards,
Invoice Falcon
Excellent app, with a lot of customizations. Really impressed by the perfect customer support, thanks !
Thank you so much! I hope you're having a great time using Invoice Printer Pro. If there's anything I can help you with, please feel free to let me know. :)
Best,
Sandesh.
this app is nice im enjoying the feture , nice cutomer support and they are very up to date with helpful.
@you should to add some feture #barcode option # box custom color # #supplier name change to COMPANY NAME with bold its sound to nice . #Return slip
Thank you so much for your review! We really appreciate that you took the time to download, install & share feedback on our app. We're working on your suggestions to improve the app, and we'll update you when they are live.
If there's anything else that we can do for you, please feel free to reach out to us anytime! :)
Best,
Sandesh
It's good ! I just had a problem and i've been answered right away ! impressive.
So far im liking a lot .
Thank you so much for your review. We really appreciate that you took the time to download, install & share feedback on our app. If there's anything else that we can do for you, please feel free to reach out to us anytime! :)
Best,
Sandesh.
We had the app for several years. Their customer service was great at the beginning but is terrible now. We contacted them multiple times regarding billing over 30 days ago and no reply. We had to open a case with Shopify to ask them to reply to us, and no reply. We're done and just deleted the app.
I don't know what's going on but for several months nothing work. We can no longer export our invoices in CSV format (this is very important for compatibility) and our customers can never download their invoice. The main thing is not working. We were promised that the problem would be solved today, in the end no feedback from the sav. Lost money. I leave two stars because there is a wide choice to personalize your invoices.
Hey, there. Vinal here from the Invoice Falcon support team. I'm very sorry to see that you did not have the right experience with our application and support. :(
I had sent you the CSV files through email since the feature did not work well on your store. I am also dedicated to working to fix the issues for you and ensure that you do not face this any further.
I have reached out to you by email. Please check your inbox and we can escalate the process.
Looking forward to hearing from you.
Regards,
Invoice Falcon Team
Great app, does everything we wanted it to do. Customer support has been fantastic. Sandesh has been extremely responsive and helped us to customise the app for our website. Highly recommend.
Très facile d'utilisation, et un support très réactif et compétent. Adapté à la législation française.
Easy to use, support very quick and efficient. Adapt to french legislation.
This is a great app! It was lacking the BCC email feature that I required for my business, but after contacting them, Sandesh and his team were extremely helpful and added the option to convenience us in less than 24 hrs!
Awesome team, amazing app, definitely the go to invoicing app.
Thank you so much for your review. We really appreciate that you took the time to download, install & share feedback on our app. The feature you suggested to us was a no-brainer and we hope that we built in the way you wanted it
If there's anything else that we can do for you, please feel free to reach out to us anytime! :)
Best,
Sandesh.
Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional.
I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.