Invoice Falcon , 363 Rezensionen
I wanted to share my experience with this app, and I have to be honest – it's been quite frustrating. The app seems to hang a lot, causing a lot of delays and interruptions. On top of that, the invoicing process keeps acting up, which is a headache in itself. And considering the monthly fee they charge, it's just not worth it.
It's not just a one-time thing either. Every single month, we're dealing with these problems. And when we reach out for help, the support they offer is less than helpful. They either say the issue doesn't exist or that they're "working on it," which is pretty frustrating.
But here's the kicker – we've discovered that they're actually sharing our data with third-party developers without our permission. That's a major breach of trust, and I think Shopify should seriously consider taking legal action against apps that do this sort of thing. Our data's privacy should be a top priority.
Update on my Review as of August 10, 2023 – A Word of Warning
I really want to caution everyone who's using this app. The data it provides is not accurate, and that can spell big trouble when you're trying to calculate your monthly sales and taxes. If you're relying on their CSV files to do this, be careful. And to make matters worse, their customer service is slow in fixing these issues – we're talking weeks of waiting.
P.S.: The problems just don't seem to get resolved in a reasonable timeframe.
We had the app for several years. Their customer service was great at the beginning but is terrible now. We contacted them multiple times regarding billing over 30 days ago and no reply. We had to open a case with Shopify to ask them to reply to us, and no reply. We're done and just deleted the app.
J'ai utilisé l'application durant très longtemps... malheureusement leur système bugge, génère des factures avec un mauvais montant de TVA, un mauvais montant global après remboursement, les exports sont complètements erronés.
Je l'ai signalé pendant trois mois, on m'a tenu le bec dans l'eau. Au final je n'ai jamais eu d'assistance réelle... aucune aide, aucune correction, et des dizaines de factures non conformes ont été envoyées au client. Cette application ne devrait même plus être proposée tellement sa fiabilité est faible.
I selected one customer to send an invoice to them and it sent invoices to every customer I've ever had even though the UI showed one customer selected. I am in the process of dealing with over a hundred customers that think I am charging them for orders they didn't make.
Says free automatic invoices. But then asks you to pay for it. Super shady advertising. ill steer clear of this shady company
Hi Matt, I am sorry if the feature summary causes misinterpretation. Our feature of Automatic Invoicing has a Basic and Advanced version. The Basic version is made available for free in the Pay-as-you-go plan. The chargeable one is the Advanced setting.
We do not intend to mislead any merchant. Be assured that we have understood that this causes misunderstanding, we will be correcting it soon.
I am once again apologetic about this.
Leaving this app soon - they have non-existent support and just take your money for a rubbish service and app. They make changes to "improve" their app that adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error turning up cannot be manually corrected and requires their woeful intervention.
It's such a shame, because they started so well and gradually over the past couple of years have had a steep decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now.
App did not work well at all, after contacting customer support over the last 2 days with no response, I had to delete it and find something a little more suitable.
Cons you into a payment plan. If you select the free plan expect to start automatically paying as soon as they've automatically issued over 50 invoices in a 30 day period. Disgusting monetisation model.