Invoice Falcon
Cumple con nuestros más altos estándares de rendimiento, diseño e integración. Más información sobre Se abre en una ventana nueva
Reseñas (278)
Refinar
-
Por calificación
super bien, estaría bien que se pudiera unir a las ventas de shopify y que cuando emites una proforma y la conviertas en factura se reste del stock pero es un detalle la recomiendo 100%
The Invoice App fails to work as needed about once a month. Overlapping characters and text are a recurring problem that I have to call them to fix. Most recently, the App had difficulty loading and it took a minute for me to print an Invoice, instead of 10 seconds. It took 10 days for them to resolve the issue and that's just too long. I am now looking to see if I can find something more reliable.
Hey there! I’m really sorry you had to deal with this. That's not how an app should be.
We’ve since released a completely rebuilt version of Invoice Falcon that focuses heavily on speed and reliability. Document generation is now much faster, and issues like layout inconsistencies have been addressed at the core level.
The version you were using was from before we took the app back over. It wasn’t being properly maintained at the time, which led to delays like the 10 day resolution you experienced.
If you’re open to it, I’d really appreciate the chance to change your experience. :)
- Sandesh / CEO
Utilizamos esta aplicación desde el primer día y nos funciona perfectamente. Además, cuando tenemos alguna duda o algún problema el servicio técnico nos soluciona el problema muy rápido la recomiendo.
Muchas gracias por tomarse el tiempo para salir de nosotros una evaluación. Nos alegra saber que te gusta la aplicación y el soporte.
Saludos,
Invoice Falcon
Update 03rd July 2024: since we are a regular customer, it looks like the support of Invoice Falcon does not care about us anymore. They seem to care only when we are a new customer, then they try to convert us to a regular customer. I am disappointed. I sent 2 requests by email since 2 weeks and have not received any feedback. It was not like that in the past. They replied very fast when I sent support requests. Too bad. I am actively looking for an app to replace Invoice Falcon and will uninstall it as soon as I find a good one which is easy to use and which has a better support.
-------------------------------------------------
Old review (when I was still a new customer, when their support was still active):
I can't recommend a better invoice app for your Shopify store than Invoice Falcon. The app provides me with all features needed by our company's store and is working really well. Moreover, Kartik and Sandesh from the support team of Invoice Falcon are awesome. They reply to all my support requests (either by chat or by email) in some minutes, with very kind words! I had some urgent questions for them like at 11pm in their time zone sometimes, and they were replying! I couldn't believe my eyes, plus their replies solved my issues very fast.
So, in short, excellent invoice app and truly exceptional support. Keep the good job up!
Hey there! You’re right to call this out. There was a period where support quality dropped and we weren’t responding as we should have.
The previous owners of the app did not give it the care and attention it needed. Since then, we’ve taken the app over and rebuilt both the product and the support side. We now have a much more responsive team and are actively improving the app every week.
It means a lot that you highlighted how things used to be. That’s actually the standard we’re working to bring back consistently. :)
If you’re open to it, I’d really value the chance to earn your trust again.
- Sandesh / CEO
### A Cautionary Tale: My Appalling Experience with This App
I must share my disheartening experience with this app, which has rendered our reconciliation process utterly impossible. It's been frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and compounding our frustrations. Given the exorbitant monthly fee, it's an absolute rip-off.
The nightmare doesn't end there. Every single month, we face these recurring issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the problem exists or offer vague assurances that they're "working on it," which only adds to our frustration.
The most shocking part is that we've recently discovered they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. The security of our data should be paramount.
### Update as of March 09, 2024 – A Word of Warning
I want to warn everyone using this app: its data is highly inaccurate, leading to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions.
**P.S.:** The problems persist without any resolution in sight, even after a significant amount of time has passed.
### Final Verdict as of May 18, 2024
Today, we are removing this application. After wasting years, we've realized that expecting any improvement is futile. This app is definitely not suitable for India or for sellers handling over 5,000 orders a month. Save yourself the trouble and avoid this app.
Hey there! I’m really sorry you went through this. Not gonna lie; that is a rough experience, and not something any store owner should have to go through.
We’re actually the original creators of the app, and we’ve since taken it back and rebuilt it into a completely new version with much better stability, faster document generation, and a far more reliable invoicing system overall.
The version you were using was from the period when it wasn’t being properly maintained by the previous owners, which led to many of the issues you described.
We now have a much stronger engineering team in place and a very hands-on support team focused on resolving things quickly. If you’re open to it, I’d really appreciate the chance to turn this around for you.
— Sandesh / CEO
Very useful and the customer service is fast. Thanks a lot.
Hey there! Thanks for the feedback. We have been investing heavily in faster support and a more reliable product since taking over, so really glad that is coming through.
- Sandesh / CEO
With this app you can customize everything in the invoices. Very good support team too. I contact them and they help me in a few hours.
Thank you so much for taking the time to leave us a review. We are glad to hear that the app is useful to you.
Regards,
Invoice Falcon
The App is very simple and intuitive in use. It let you issue and automatically send the invoice. Also edit them, if needed. You can download invoice batch and export them ti Excel as well. Customer service is amazing!
Great service and great software. It really makes life much easier when having to edit or review clients invoices!
100% recommended .
Very easy to use and fully customizable. Only once in years I had an issue and they responded to my e-mail and solved it. So also customer support is fine - something which you do not know in advance. Thumbs up!
