Invoice Falcon

We had the app for several years. Their customer service was great at the beginning but is terrible now. We contacted them multiple times regarding billing over 30 days ago and no reply. We had to open a case with Shopify to ask them to reply to us, and no reply. We're done and just deleted the app.

It's good ! I just had a problem and i've been answered right away ! impressive.
So far im liking a lot .

I don't know what's going on but for several months nothing work. We can no longer export our invoices in CSV format (this is very important for compatibility) and our customers can never download their invoice. The main thing is not working. We were promised that the problem would be solved today, in the end no feedback from the sav. Lost money. I leave two stars because there is a wide choice to personalize your invoices.

Great app, does everything we wanted it to do. Customer support has been fantastic. Sandesh has been extremely responsive and helped us to customise the app for our website. Highly recommend.

Très facile d'utilisation, et un support très réactif et compétent. Adapté à la législation française.
Easy to use, support very quick and efficient. Adapt to french legislation.

This is a great app! It was lacking the BCC email feature that I required for my business, but after contacting them, Sandesh and his team were extremely helpful and added the option to convenience us in less than 24 hrs!

Awesome team, amazing app, definitely the go to invoicing app.

Decided to stay on the app after some bad experiences - periodic changes to "improve" their app adversely impact other areas, such that invoices and/or credit notes are no longer accurate. Could manually correct some of these errors before, but latest error could not be manually corrected and required their intervention, which while initially slow, did eventually remedy the problem and the app is once again fully functional.

I hope they continue with this more attentive customer service support. It actually started so well with them (3 years ago) and gradually over the past couple of years had a decline in customer service and reliability - suspect this is because the staff are seemingly entirely different now - but hopefully that decline is being proactively reversed.

I used this app to customize my invoices and it was super easy and looked great! support was easy too!

It was very good app before but right now it is glitching, it doesn't load properly once opened. Gives me heroku errors, it became very unreliable, have been using it for 2+ years but looking to switch now.

Sehr Intuitive!