Invoice Falcon , 382 recensies

a lot of bugs during last 2 months
unsatisfied

Does not work with I pad on shopify point of sale. Don't understand why it would be on the app list is it does not work.

We like the design and functionality! We have large orders so items can take a while to load. Support is working on a solution for our large orders.
EDIT: we cannot even produce an invoice at this point. Complained and no solutions have been offered!! Very frustrating since we only need a PDF invoice from time to time and we can't even get that.

I must share my appalling experience with this app, which has made our reconciliation process completely impossible. It's frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and adding to our woes. Considering the exorbitant monthly fee they charge, it's an absolute rip-off.

And the nightmare doesn't end there. Every single month, we're plagued with these issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the existence of the problem or offer vague assurances that they're "working on it," which is incredibly frustrating.

But here's the shocking part – we've recently discovered that they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. Our data's security should be paramount.

Update on my Review as of March 09 2024 – A Word of Warning

I want to warn everyone using this app. Its data is highly inaccurate, which can lead to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files for this, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions.

P.S.: The problems persist without any resolution in sight, even after a significant amount of time has passed.

We had the app for several years. Their customer service was great at the beginning but is terrible now. We contacted them multiple times regarding billing over 30 days ago and no reply. We had to open a case with Shopify to ask them to reply to us, and no reply. We're done and just deleted the app.

I selected one customer to send an invoice to them and it sent invoices to every customer I've ever had even though the UI showed one customer selected. I am in the process of dealing with over a hundred customers that think I am charging them for orders they didn't make.

J'ai utilisé l'application durant très longtemps... malheureusement leur système bugge, génère des factures avec un mauvais montant de TVA, un mauvais montant global après remboursement, les exports sont complètements erronés.
Je l'ai signalé pendant trois mois, on m'a tenu le bec dans l'eau. Au final je n'ai jamais eu d'assistance réelle... aucune aide, aucune correction, et des dizaines de factures non conformes ont été envoyées au client. Cette application ne devrait même plus être proposée tellement sa fiabilité est faible.

App did not work well at all, after contacting customer support over the last 2 days with no response, I had to delete it and find something a little more suitable.

Cons you into a payment plan. If you select the free plan expect to start automatically paying as soon as they've automatically issued over 50 invoices in a 30 day period. Disgusting monetisation model.

Says free automatic invoices. But then asks you to pay for it. Super shady advertising. ill steer clear of this shady company