Invoice Falcon , 382 reviews

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive invoice generation features and excellent customer service. It's praised for its versatility, catering to both digital and physical product stores, and its ability to handle international sales. The high level of customization, payment tracking, and split payment invoice creation are appreciated. Many find it particularly useful for creating Net term invoices, a crucial feature for B2B businesses. It's seen as an efficient tool that simplifies bookkeeping and enhances professionalism.

December 14, 2023

a lot of bugs during last 2 months
unsatisfied

Runas Skola
Latvia
Over 2 years using the app
October 10, 2023

Does not work with I pad on shopify point of sale. Don't understand why it would be on the app list is it does not work.

Leo Straatmann Farm Service
United States
8 days using the app
April 14, 2023

We had the app for several years. Their customer service was great at the beginning but is terrible now. We contacted them multiple times regarding billing over 30 days ago and no reply. We had to open a case with Shopify to ask them to reply to us, and no reply. We're done and just deleted the app.

LaQ Blocks | Educational Products
United States
Over 3 years using the app
Edited October 6, 2023

We like the design and functionality! We have large orders so items can take a while to load. Support is working on a solution for our large orders.
EDIT: we cannot even produce an invoice at this point. Complained and no solutions have been offered!! Very frustrating since we only need a PDF invoice from time to time and we can't even get that.

Cyrus Distribution
Canada
9 months using the app
Edited March 9, 2024

I must share my appalling experience with this app, which has made our reconciliation process completely impossible. It's frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and adding to our woes. Considering the exorbitant monthly fee they charge, it's an absolute rip-off.

And the nightmare doesn't end there. Every single month, we're plagued with these issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the existence of the problem or offer vague assurances that they're "working on it," which is incredibly frustrating.

But here's the shocking part – we've recently discovered that they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. Our data's security should be paramount.

Update on my Review as of March 09 2024 – A Word of Warning

I want to warn everyone using this app. Its data is highly inaccurate, which can lead to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files for this, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions.

P.S.: The problems persist without any resolution in sight, even after a significant amount of time has passed.

Meadbery
India
Over 3 years using the app
August 9, 2022

I selected one customer to send an invoice to them and it sent invoices to every customer I've ever had even though the UI showed one customer selected. I am in the process of dealing with over a hundred customers that think I am charging them for orders they didn't make.

Regal Wigs
United States
Almost 2 years using the app
January 24, 2023

J'ai utilisé l'application durant très longtemps... malheureusement leur système bugge, génère des factures avec un mauvais montant de TVA, un mauvais montant global après remboursement, les exports sont complètements erronés.
Je l'ai signalé pendant trois mois, on m'a tenu le bec dans l'eau. Au final je n'ai jamais eu d'assistance réelle... aucune aide, aucune correction, et des dizaines de factures non conformes ont été envoyées au client. Cette application ne devrait même plus être proposée tellement sa fiabilité est faible.

Petdesign.fr
France
Over 1 year using the app
June 30, 2022

App did not work well at all, after contacting customer support over the last 2 days with no response, I had to delete it and find something a little more suitable.

Maverick Office Supplies
United States
1 day using the app
July 17, 2021

Cons you into a payment plan. If you select the free plan expect to start automatically paying as soon as they've automatically issued over 50 invoices in a 30 day period. Disgusting monetisation model.

LUX PRODUCTIVITY
United Kingdom
34 minutes using the app
September 21, 2022

Says free automatic invoices. But then asks you to pay for it. Super shady advertising. ill steer clear of this shady company

Rocksolid Audio
United Kingdom
10 minutes using the app
Molecular Apps replied September 21, 2022

Hi Matt, I am sorry if the feature summary causes misinterpretation. Our feature of Automatic Invoicing has a Basic and Advanced version. The Basic version is made available for free in the Pay-as-you-go plan. The chargeable one is the Advanced setting.
We do not intend to mislead any merchant. Be assured that we have understood that this causes misunderstanding, we will be correcting it soon.
I am once again apologetic about this.
Regards,
Invoice Falcon