Portland Cottage Industries
It's okay, and mostly does what I need. Quality of individual parts of it is very hit and miss, documentation is sparse, and support is only helpful if you're persistent and are willing to suffer miscommunications and delays. Vendors have no complaints, and one says the upload process is easier than what she's used to with Shopify stores. This is the best aspect of Marketcube so far. However, we haven't officially opened so I can't comment on that side of things. The interface for approving items works, but is clunky. You have to visit the item to check what it is, but then you can't approve within that screen - you have to go back and approve in a different screen. Vendor pages exist, but it's unclear how to edit them or link to them from the individual products. I'll probably end up creating my own vendor pages because that's easier than figuring out Marketcube from their sparse documentation and hit-or-miss support (see next paragraph) Support is also hit and miss. The first time, I got a relatively prompt response with exactly the information I needed. The second time, they told me to do something I'd already done and asked for a screenshot I'd already given them. The third time was on a Friday, and they promised me screenshots on how to do something - which they delivered on Monday, and the screenshots appeared to use a completely different version of the software than what I had been given access to. What makes this worse is that the help bubble will not show you previous messages until you type something new, so if I want to check if there's an answer I have to type a nonsense message into the chat. One thing to help your experience: the app is slow when using it within Shopify, but is significantly faster if you access it on the Marketcube site. I hope to update this to a 5-star review eventually, but right now Marketcube too painful to use, the documentation too sparse, and the support quality too erratic.
Thank you for your review and sorry to hear about your experience. We have launched new interface and added significantly more features now, including stand-alone vendor pages (if you remember this was in Beta testing when you got access to it hence you experienced above mentioned issues with screenshots). Our support response time remains same-day, please do reach out to us directly if you have any more questions or feedback. We would love to help. Maria, firstname.lastname@example.org