iPacky | Pick Pack & Fulfill

iPacky has helped us improve our work flow and decrease mispicks/miships. We have only been using it for a couple weeks - and we are going to fully onboard our process with it.

Any time I have had issues, the support team over there has been super responsive.

We’ve had such a great experience with iPacky, both in terms of the software itself and the support we’ve received from David.

The support is honestly exceptional. Whenever we reach out, we generally receive a response within a few hours, and the replies are always friendly, helpful and thorough. David really goes above and beyond to assist...even taking the time to do his own research when something falls outside the obvious answer, rather than simply sending a generic response.

As for iPacky itself, we absolutely love it. It’s clear that a lot of thought has gone into the system and the different settings available, allowing us to adapt it to suit the way our business operates. The dashboard is also incredibly useful for monitoring how efficiently our packers are working and giving us far better visibility over our packing process.

Most importantly, since implementing iPacky, our packing error rate has dropped to around 0% of what it was previously (obviously ;)). That has made a massive difference to our business, saving us money on refunds, replacements and the general cost of human packing errors.

Overall, iPacky has been incredibly worthwhile for us. It has improved our processes, reduced errors and given us much better oversight of our packing team...all while being backed by fantastic customer support.

We genuinely love the system and would absolutely recommend iPacky to other businesses.

We have been using iPacky for 18 months, and have to recommend it. It was very easy to implement and whenever we have had a question the support has been perfect.