ISBNExpress: Books Importer

Hi Hanes,

Thank you for trying our app. I’m truly sorry to hear that you experienced any inconvenience while using it.

We were very surprised by the 1-star review, as we offer both a high-quality product and responsive customer support.

In this case, our teammate Cristina responded to your customer support message within 25 minutes during the weekend, which is well ahead of the response time recommended by Shopify.

For clarity, subscriptions can be easily canceled either from the app’s subscription page or simply by uninstalling the app - which automatically ends the subscription.

We genuinely care about your experience and always aim to help as quickly as possible. If there’s anything we can do to improve things or support you further, please don’t hesitate to reach out.

Best regards,
Dmitri