The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Initially I had an issue - product labels not showing beyond a few products on iPhones. It did take a while (a few weeks in the end) to get resolved and there were follow-on problems. Eventually the team on support did resolve all the issues and it works pretty well. Happy with it now working.
Update [20.08.2020] Can you please get back to us on this and let us know your updated feedback? :) Our support team has reached out to you in a separate e-mail confirming that this behavior should be fixed. May you please advise if this is the case on your end?
Hello there and thanks for sharing your feedback with us. Our support team made a profound investigation and found that the issue is only on an iPhone device. They have applied a fix for that and they have also replied back to your ticket that you have submitted with us. May you please check it out and advise if you are still experiencing this issue on your end? We will be happy to hear your updated feedback on it. :)